An executive with over 25 years of expertise in engineering, innovation, and development strategy and operations. Areas of expertise include support, maintenance, troubleshooting, post-sales customer service, product management, delivery, and Mergers & Acquisitions (M&A) across various business segments. Leadership approaches are aligned with strategic vision, focusing on results and business growth in highly competitive environments. Proficient in building high-performing teams and ensuring customer satisfaction through technical, product, and business perspectives by devising strategies, tactics, managerial, and technical solutions, with a commitment to innovation and quality control.
Extensive experience with various technologies and frameworks, leading teams and significant projects with a technology-agnostic approach to select optimal solutions. Experience spans across the IT ecosystem, including software development, business intelligence, telecommunications, cloud services solutions, data center infrastructure, AI/ML development, telecommunications networks (DWDM, GPON, Mobile Metro Ethernet), cybersecurity, data engineering, and applying standards and regulatory processes based on ITIL, OKR, PDCA, COBIT, and SAFe frameworks.
Specializes in scaling teams, processes, and technology within mission-critical and high-performance environments, managing crises with creative and metrics-driven problem-solving. Expertise includes hyperautomation (AI/ML), cloud computing (VaaS, CaaS, SaaS), product development, delivery, pre-sales, data center operations, IT outsourcing, developing virtual environments, business intelligence, telecommunications (IP, ATM Networks, SDH, PDH Backbone), operating systems (Microsoft), virtualization (AWS), UML, VoIP, and project management frameworks (ITIL, SAFe, COBIT, PMBOK).
