Abeilard R.
Scrum Master

Skills

Sap Erp

Microsoft Azure

Amazon Aws

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Hire Abeilard R.

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Bio

Agilist and IT professional with over 15 years of experience in national and multinational environments across various sectors, including insurance, steel industry, banking, car rental, education, and health. Possesses in-depth expertise in conceptualizing and optimizing processes and business operations, as well as managing products and services. Dedicated to continuous improvement and the facilitation of organizational culture transformation through agile methodologies and frameworks such as Kanban, OKR, Scrum, XP, Design Thinking, Lean, F4P, Flight Levels, and Management 3.0. Committed to lifelong learning to challenge existing paradigms and drive innovation, with a strong track record of solving problems and generating value through effective collaboration and the application of agile practices.

Squad Leader
7/1/2021 - 1/1/2024

Demonstrated proficiency in identifying and resolving impediments in day-to-day squad activities, leading discussions, and planning solutions. Mediated conflicts and facilitated communication within the squad to enhance knowledge sharing, while evangelizing agile methodologies in line with organizational governance and compliance standards. Collaborated closely with the business on product management, including delivery backlog planning, risk management, and cost reduction. Applied facilitation skills in retrospectives using Miro, drawing on agile flow efficiency metrics from Nave and feedback from team members.

Ensured transparency and visibility of work across the squad and other stakeholders using Azure DevOps and PowerBI. Supported individual development through 1:1 sessions aligned with the organization’s strategic planning and managed incidents and problems with ServiceNow. Accomplished notable technical integrations, including the unification of customer registration for insurance products and integration with external bureaus such as Serasa, Serpro, and Correios. Facilitated financial integrations via APIs between products and SAP systems. Reorganized squads to limit WIP, reducing lead time by up to 85% and significantly improving the cadence of value deliveries.
Agile Coach
10/1/2019 - 7/1/2021

Supported coaching and mentoring in integrating and leveling agile methodologies among the organization's management. Conducted training to share and facilitate access to collective knowledge. Acted as an innovation ambassador, identifying and reducing bottlenecks, practicing the hierarchy of ideas, and stimulating team spirit in pursuit of continuous improvement. Facilitated integrations between the development team, business partners, other IT areas, and stakeholders. Functioned as an agent of change in organizational culture, evolving current processes using recognized agility practices. Evangelized the values and principles of agile methodologies in alignment with the organization's governance and compliance. Facilitated daily operations of squads by identifying impediments and leading discussions and plans to remove them.

Key accomplishments include co-founding the AgileMinds community, restructuring and digitalizing CIPA 2021, and scaling the agility of the organization's systems and business areas using the KANBAN maturity model (KMM).
Business Analyst
6/1/2018 - 8/1/2019

Planned the roadmap for project management and improvements through negotiations with internal and external customers in the payments sector. Conducted research and benchmarking of issuers, acquirers, cards, and brands within the payment ecosystem. Mapped processes to develop white label solutions, integrating VisionPlus systems with web systems and mobile applications via APIs. Facilitated error management and supported change management using tools such as TFS, Postman, SoapUI, Mocha, and Wiki. Managed business operations as a Business Controller for Mastercard and handled purchase disputes for Porto Seguro.
Business Analyst
8/1/2017 - 5/1/2018

Collaborated with a client for the development of on-demand web software, focusing on prototyping screens using Axure and mapping processes with Bizagi within a Scrum methodology framework. Gathered and specified requirements through user stories, defining clear acceptance criteria. Planned and executed tests using tools including SoapUI, SQL, and TFS. Worked on integrating web car purchase systems with SAP, managing operational team reports for fines, and developing ride-sharing solutions for Uber and 99.