Bruno L.
Product Manager

Skills

Miro

Python

Microsoft Azure

Jira

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Bio

A dedicated Product Manager specializing in resilience, empathy, vision, and loyalty. Possesses a degree in Information Systems, an MBA in Project Management, and is currently advancing knowledge with a course in Product Management and preparation for the PSPO certification. Over the past five years, has focused on delivering continuous value to customers by identifying and addressing key pain points, and developing innovative solutions through digital products such as platforms, APIs, applications, and SaaS.

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2/1/2017 - 4/1/2022

Managed the Discovery and Delivery process, overseeing the Product backlog and sprint planning. Developed proficiency in creating PRDs, drafting user stories, gathering requirements, defining product rules, and specifying features. Facilitated crucial communication by involving stakeholders and addressing business needs efficiently. Oversaw the creation and maintenance of product roadmaps, ensured timely release planning, and expedited rapid deliveries. Collaborated with UX Product Designers in the prototyping phase. Conducted benchmarking activities and spearheaded continuous process improvement initiatives. Gained significant experience in SaaS environments and contributed to Go-to-Market strategies.
Product Analyst
9/1/2009 - 1/1/2017

Specialized in developing new or enhancing existing hardware and software products through extensive research, evaluations, and adaptations. Established strategic partnerships with suppliers and other internal departments to meet specific project requirements, expand the range of commercialized products, and add new value to existing ones. Conducted courses and training sessions for partner areas, updating them on technical information, functionalities, and new features within the company's product ecosystem. Managed the preparation and publication of comprehensive manuals and release notes for various product versions.
Technical Monitoring Call Center
3/1/2006 - 9/1/2009

Led a team for software and hardware product support, including monitoring and providing technical supervision for Hotline and Support services. Conducted training and consultancy sessions for the technical support team. Managed Backoffice Service and Quality Monitoring while also handling administrative services for the Call-Center. Provided comprehensive support for internal and external clients on company products, and ensured robust support for Networks, VPN, Frame Relay Links, and Remote Access (pcAnywhere-NAT). Delivered support for hardware and peripherals installed in vehicles and conducted support and analysis for Communication Antenna and GPS involving both Satellite and Cellular systems.
Technical Support
8/1/2004 - 8/1/2006

Developed expertise in local user support and network administration, focusing on the management and administration of NT platform networks. Acquired in-depth knowledge of TCP/IP network services, providing support for DNS and DHCP services. Implemented corporate anti-virus systems and conducted software audits to ensure security and compliance. Maintained hardware for workstations and servers based on the Intel platform. Ensured operational stability of servers running Windows 2000/2003 Server, managed Active Directory and user permissions, and maintained Lotus Domino Server. Conducted installation and maintenance of network infrastructure, including structured cabling and switch configuration.
Technical Support
6/1/2004 - 8/1/2004

Developed expertise in network administration, covering local user support and service, along with local network administration and management. Functioned effectively as an NT platform network administrator. Delivered user support services, involving the periodic maintenance of computers within the technology park. Proficiency in detecting and resolving technical issues in computers and logical problems throughout the network environment was demonstrated. Managed user accounts, set permissions, and handled emails for school employees, ensuring smooth communication and security. Conducted periodic backups of service information, ensuring data integrity and availability. Performed installation and maintenance of network components, including structured cabling and switches, to support robust network infrastructure.
Infrastructure Support Analyst
6/1/2000 - 7/1/2004

Acquired expertise in the maintenance of microcomputers, including installation, assembly, optimization, and configurations. Specialized in the installation and configuration of Novell and Microsoft networks, along with their ongoing maintenance. Advanced skills in information management were honed through modeling, building, and maintaining SQL Server databases related to auditing activities. Significant contributions were made in developing, deploying, monitoring, and maintaining information systems for inspection departments. Played a key role in consolidating inspection operation results in the database and disseminating reports to relevant stakeholders.
IT Support Analyst
6/1/1998 - 12/1/2000

Provided comprehensive maintenance of microcomputers and executed network configuration tasks. Developed technical proficiency in diagnosing hardware and software issues, ensuring optimal performance of computing equipment. Utilized tools such as diagnostic software and network management systems to troubleshoot and resolve technical problems. Demonstrated expertise in configuring and managing local area networks (LANs), including the setup of routers, switches, and wireless access points. Ensured network security and efficiency through the implementation of firewalls and regular updates. Maintained detailed documentation of system configurations, updates, and maintenance activities for future reference and compliance purposes. Exhibited strong analytical and problem-solving skills to address complex technical challenges efficiently.