Claudia C.
Project Manager

Skills

Miro

Trello

Jira

Claudia is available for hire

Hire Claudia C.

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Bio

An expert in Agile methodologies with a decade of experience spanning e-commerce to industrial systems. Specializes in organizational communication, effectively interfacing with managerial and executive levels to facilitate organizational change. Demonstrates proficiency in the Kanban Maturity Model (KMM), portfolio management, and the implementation of Objectives and Key Results (OKRs). Holds certifications in Kanban Management Professional (KMP), Management 3.0, and Certified ScrumMaster (CSM).

A seasoned speaker and organizer at Agility and Technology events, focusing on subjects such as Flight Levels, Metrics, Queue Theory, and Continuous Flow. Conducts training workshops on Kanban, Flight Levels, OKRs, Agile Metrics, Dependency Management, Risk Management, Business Model Canvas (BMC), and Business Agility Discovery - Upstream.

Possesses expertise in utilizing various tools to drive project success, including Nave Metrics, Actionable Metrics, Easy BI, Jira, Confluence, Miro, Notion, SharePoint, and Google Analytics.

Agility Leader
1/1/2022 - 5/1/2023

Developed and delivered training on new organizational structures, including tribes, squads, roles, and ceremonies. Defined and conceptualized Flight Levels, specifically level 2 (Upstream), along with Dependency and Metrics Management. Facilitated OKRs for tribes and squads in alignment with strategic objectives. Conducted remote Kanban training for squads and carried out Maturity Assessments. Successfully applied Business Agility (Flight Levels) within the Nav journey to create a purpose-driven vision aligned with strategic goals.

Provided weekly follow-ups with tribe leaders to assess the quality of tribe-level deliveries through metrics and actions. Assisted teams in viewing backlog items and implementing WIP limits to enhance process flow. Explained refinement concepts, as well as the impact of long and short tails on product predictability. Educated teams on using metrics for daily operations. Regularly tracked a variety of metrics, including burnup, lead time, lead time breakdown, Monte Carlo, throughput, cumulative flow diagrams (CFD), agile work in progress, and flow efficiency. Held weekly meetings with PMs to evaluate the quality of deliveries and review the product backlog board to ensure demands were development-ready, focusing on efficiency and efficacy. Facilitated numerous Retrospective, Daily, Refinement, Story Mapping, Discovery, and Inception sessions.

Processes employed included Kanban and Scrum. Regular usage of tools such as Miro, Jira, Confluence, Nave Metrics, SharePoint, Google Analytics, and Easy BI.
Agilista in English is Agilist.
9/1/2020 - 9/1/2021

Managed and conducted comprehensive training sessions on the new organizational structure, including tribes, squads, roles, and ceremonies. Facilitated the alignment of tribe and squad OKRs with strategic organizational OKRs. Successfully applied remote Kanban training to improve squad efficiency. Leveraged SLA and card color coding to identify and reduce blockages effectively.

Focused on enhancing product team workflows by enabling backlog item review and prioritization, limiting work-in-progress (WIP) to improve process flow, and explaining critical concepts such as refinement, long and short tails, and their impact on product predictability. Provided in-depth training on scoring techniques and metrics, emphasizing their importance in daily activities.

Tracked and analyzed various metrics weekly, including burnup, lead time, lead time breakdown, Monte Carlo simulations, Throughput, Cumulative Flow Diagram (CFD), and Agile Work In Progress. Collaborated closely with Product Managers to assess the quality of deliveries, review the product backlog board, and ensure that demands are development-ready. Facilitated numerous team sessions, including Retrospectives, Daily Stand-ups, Refinements, Story Mapping, Discovery, and Inception.

Employed Kanban for process optimization and utilized tools such as Miro, Jira, Confluence, Actionable Metrics, SharePoint, and Google Analytics.
Agile Coach
11/1/2017 - 4/1/2019

Implemented internal initiatives and external actions within the product teams as part of the agility chapter. Demonstrated expertise in teaching the Kanban method to other agilists in weekly study groups and delivering talks on topics such as Flight Levels, Metrics, queue theory, continuous flow, unified flow, and facilitation. Assisted product teams in visualizing backlog items, prioritizing tasks, and introducing Work In Progress (WIP) limits to enhance process flow. Explained the concept of ceremonies and tracked weekly metrics including burnup, lead time, lead time breakdown, Monte Carlo simulations, throughput, and flow efficiency. Held weekly meetings with Product Owners to assess delivery quality and refine backlog items. Facilitated numerous Retrospective, Daily, Refinement, Story Mapping, Discovery, and Inception sessions, utilizing processes such as Kanban, Scrum, and Management 3.0. Proficient in tools like Miro, Jira, and Confluence.
Agile Coach
4/1/2016 - 3/1/2017

Led the creation and facilitation of OKR planning, alignment, and monitoring activities, ensuring continuous tracking of objectives and key results throughout quarters. Facilitated product team collaboration by assisting in backlog prioritization and item review and developed a comprehensive framework to monitor OKR achievement. Integrated insurance expertise within the team to broaden product perspective beyond software. Conducted numerous team sessions such as Retrospectives, Daily Stand-ups, Refinements, Story Mapping, Discovery, and Inception. Implemented Kanban, Scrum, and Management 3.0 processes. Utilized tools including Miro, Jira, and Confluence for efficient project management and team communication.