Geovanni A.
IT Operations Specialist

Skills

Amazon Aws

Geovanni is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

An IT Field Service Technician with over six years of experience specializing in providing technical support to a diverse array of startups and large-scale clients on both national and international fronts. Demonstrated ability to manage extensive client portfolios, evidenced by servicing over 1000 local operator customers. A versatile skill set that includes customer service, back-office operations, and Level 1 IT support, reflecting a broad adaptability to various technical and customer-focused roles.

Monitoring and Observability Analyst (Dynatrace)
10/1/2023 - Present

Accumulated significant expertise in monitoring and observability using Dynatrace. Developed and optimized monitoring solutions adhering to best practices, ensuring robust application performance. Excelled in the implementation and management of end-to-end monitoring pipelines. Enhanced skill set in the utilization of Dynatrace for real-time application monitoring, performance metrics, and anomaly detection. Advanced proficiency in scripting languages such as Python, Shell, and PowerShell to automate monitoring processes. Demonstrated competence with cloud platforms including AWS, Azure, and GCP, integrating them seamlessly with Dynatrace for comprehensive monitoring solutions. Utilized various tools and frameworks such as Grafana, Prometheus, and Elasticsearch to create insightful dashboards and reporting mechanisms. Focus on proactive issue detection resulted in reduced system downtimes and improved overall system reliability. Collaborated effectively with cross-functional teams to troubleshoot issues, tune system performance, and ensure uptime SLAs (Service Level Agreements) were consistently met.
Support Technician
9/1/2020 - 2/1/2022

Provided IT technical support (Level 1) to employees, contractors, and third parties using the ServiceNow system, adhering to ITIL service desk protocols. Gained expertise in Office 365 administration, Active Directory (AD) management, and troubleshooting proxy configurations. Managed print queues and facilitated multi-factor authentication (MFA) setups. Demonstrated proficiency in network directory mapping and executing password resets. Specialized in identity and access management (IAM) and ensured secure virtual private network (VPN) connections.
IT Technician
5/1/2019 - 10/1/2019

Provided technical support for various retail units, including stores and point-of-sale (POS) systems. Developed expertise in managing and troubleshooting scales, network infrastructures, barcode scanners, printers, and PIN pads. Showcased proficiency in handling microcomputers and ensuring their seamless integration with other retail technology. Delivered solutions to hardware and software issues, contributing to the efficient operation of retail environments.
IT Support Technician (Field Service)
4/1/2016 - Present

Provided IT support as a freelance field service technician, delivering services to a diverse range of large national and international clients. Developed technical proficiency in micro-computing, infrastructure, and network systems. Rendered services to over 1000 clients, honing skills in troubleshooting, maintaining, and optimizing hardware and software systems. Utilized advanced networking techniques and tools to ensure robust and reliable IT infrastructure. Delivered exceptional client satisfaction through efficient problem-solving and dedicated technical support.
Support Analyst
8/1/2015 - 11/1/2015

Provided comprehensive help-desk support and resolved user inquiries efficiently. Facilitated workstation and server installations, ensuring optimal system functionality and performance. Managed user access grants and revoked permissions as necessary to maintain security protocols. Developed technical expertise in troubleshooting hardware and software issues, and implemented effective solutions. Demonstrated proficiency in various operating systems and network configurations, ensuring seamless user experience. Maintained detailed records of user interactions and resolutions to streamline future inquiries. Utilized ticketing systems and remote desktop tools to provide efficient user support and manage IT issues systematically.
Attendant
12/1/2013 - 9/1/2014

Contributed significantly to customer service by managing information dissemination, activation, and deactivation of services. Developed technical expertise in handling customer inquiries and resolving issues efficiently. Utilized CRM tools to keep track of customer interactions and ensure timely follow-up. Demonstrated an ability to work seamlessly with internal teams to streamline processes and enhance overall customer satisfaction. Gained experience in service management systems to execute service modifications accurately and efficiently. Achieved a high level of competence in managing customer databases, ensuring data integrity and accuracy.
Attendant
12/1/2008 - 6/1/2010

Utilized extensive technical expertise in the development and maintenance of a robust rewards program for a major financial services company, with a focus on point transfer and product redemption. Demonstrated proficiency in Java, Spring Boot, and Hibernate, ensuring seamless integration and functionality. Engaged in front-end development using Angular and React, creating dynamic and user-friendly interfaces. Employed RESTful APIs for efficient and secure data exchange. Utilized PostgreSQL and MongoDB for database management, ensuring data consistency and integrity. Implemented JUnit and Mockito for unit testing, ensuring high code quality and reliability. Maintained version control and facilitated team collaboration using Git. Developed and implemented CI/CD pipelines using Jenkins and Docker, streamlining the deployment process. Focused on enhancing security and performance, incorporating best practices and adhering to industry standards throughout the project lifecycle.
Junior Support Operator
9/1/2005 - 2/1/2006

Executed airfare reconciliations and managed the EBTA corporate system environment. Developed proficiency in various analytical and accounting tools, ensuring the accuracy and efficiency of financial reconciliations. Demonstrated expertise in troubleshooting, configuring, and optimizing corporate systems to support travel and expense management. Leveraged skills in data analysis and systems integration to streamline processes and enhance operational workflows. Ensured effective collaboration across teams and maintained meticulous documentation to support system updates and user training.