Leonardo A.
Project Manager

Skills

Jira

Leonardo is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

With over 15 years of experience in Telecommunications Engineering and IT, this professional embodies the concept of agility, transforming it into a mindset that motivates teams to overcome challenges and achieve remarkable outcomes. Their in-depth expertise encompasses mastering Scrum, Kanban (KEPC), Agile methodologies, XP, OKRs, and M3.0, establishing a foundation for continuous improvement driven by solid data analysis.

A natural team builder and leader, they adopt the role of Leader Coach to advance both individual and process development through Lean philosophy. Their strategic vision, guided by a commitment to customer value delivery, and inquisitive nature are instrumental in proposing and implementing genuine transformative changes.

Their experience involves leading multiple agile teams, clarifying roles within Scrum frameworks, and organizing agile events and metrics in JIRA to produce measurable results. Holding various positions, including Agile Project Manager and coordinator/trainer of Scrum Masters, this professional excels in fostering leadership that integrates strategy, agility, and innovation, all aimed at navigating new challenges and shaping a future of creativity and growth.

Agile Master
12/1/2021 - 12/1/2023

Demonstrated significant accomplishments in team leadership and project management, effectively doubling deliveries and reducing support calls by 50%. Successfully maintained a portfolio of 9 clients that contributed to 30% of the revenue from shared squads. Utilized agile methodologies to drive team performance, establishing clear roles and responsibilities which resulted in an exceptional collaborative environment. Originally served as a Scrum Master before advancing to a Team Leader role. Led several multidisciplinary teams, adeptly solving problems and removing obstacles to ensure smooth project execution.

Acquired extensive expertise in tools, processes, and metrics aimed at promoting self-management and continuous improvement within teams. Cultivated a culture of empowerment and knowledge sharing that enhanced overall IT team productivity and organizational climate. Worked on SaaS/CPaaS projects, resulting in a client portfolio increase of 80%. Proficient in agile management practices and recognized for strong capabilities in change management and risk mitigation. Core technical skills include advanced use of agile frameworks and methodologies to support efficient software development and client loyalty.
Analyst Engineer
4/1/2018 - 12/1/2021

Gained expertise in contract management by meticulously planning, negotiating deadlines, and allocating resources to achieve excellence in deliverables. Validated software on Android mobile terminals through comprehensive updates and detailed testing, ensuring the highest quality and resolving issues with determination. Proficient in using the JIRA platform to manage pre-tests, approvals, and errors in mobile devices, maintaining alignment with top performance standards. Played a pivotal role in creating and validating documentation, processes, and innovative techniques, driving continuous improvement in R&D projects. Developed personalized test cases and checklists, which optimized operational efficiency and contributed to a 40% reduction in test delivery time and a 20% savings on personnel costs.
Service Delivery Manager - Energy
10/1/2017 - 4/1/2018

Immersed in the Energy sector within the M2M and IoT market, transformed challenges into notable achievements by spearheading over 40% growth in sales and expanding the product portfolio. Demonstrated strategic acumen in developing new businesses and forming strategic partnerships, leading to a significant increase in return on investment and average ticket size. Collaborated closely with the development team in designing innovative products, contributing substantially to business success. Expertise included performing rigorous tests, integration, and certification of equipment to uphold quality standards.

Planned and negotiated tailored commercial solutions in partnership with the application directorate, resulting in exceptional value delivery to customers. Played a key role in bidding processes, crafting detailed terms of reference and technical/commercial proposals. Oversaw post-sales processes meticulously, from production to shipping and receipt, ensuring efficiency and lack of issues. Additionally, conducted maintenance and led customer satisfaction surveys to strengthen client relationships and demonstrate a commitment to excellence.
Business Manager
5/1/2010 - 8/1/2016

During this period as an entrepreneurial leader, established expertise in building highly effective teams through thorough resume assessments and meticulous interviews. Developed and nurtured solid relationships with clients and specifiers, resulting in high-caliber partnerships and notable growth in the client base, significantly boosting revenue.

Set and monitored challenging goals and performance indicators, guiding teams towards measurable results. As a sales team manager, delegated responsibilities clearly with high performance expectations, providing specialized training and guidance that catalyzed the personal and professional development of employees.

Approach included the restructuring and optimization of processes in critical areas such as sales, logistics, execution, and after-sales. A relentless focus on customer satisfaction translated into a strong reduction in complaints and technical support requests, coupled with a remarkable increase in revenue.

Implemented software systems including CRM, logistics, and after-sales platforms, which revolutionized the control and management of business operations, increasing overall efficiency.