Marcelo A.
Engineering Manager

Skills

Node.js

Vue.js

Laravel

Sql

Javascript

Php

Amazon Aws

Docker Cloud

Angular

React

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Bio

An Information Technology practitioner with over a decade of experience specializing in various roles within substantial organizational frameworks. Areas of expertise encompass support team analysis and leadership, process and project analysis, management and governance, telecommunications analysis, problem and incident management, and PHP systems development.

Tech Lead
1/1/2022 - Present

Developed skills in people management, including providing 1:1 feedback and leading meetings with clients. Reported directly to the board and created various processes to improve workflow efficiency. Managed estimates and was deeply involved in code review and deployment to various environments. Gained technical expertise in PHP, Node, Go, Angular, and React. Utilized cloud platforms such as GCP, AWS, and Azure to support and enhance project infrastructure.
FullStack Developer
10/1/2021 - 1/1/2022

Developed system functionality with a strong focus on frontend and backend integration. Gained expertise in creating user interfaces using Vue.js and jQuery for legacy systems. Enhanced backend capabilities by working with PHP for legacy systems and Laravel for more modern applications, contributing to robust and scalable system architectures. Employed Kanban and agile methodologies, specifically Scrum, to streamline project management, improve team collaboration, and ensure timely delivery of high-quality software solutions.
FullStack Developer
11/2/2019 - 10/1/2021

Developed web systems with a focus on front-end technologies such as Bootstrap, Tailwind, and Vue.js, combined with back-end development using PHP and the Laravel framework. Gained expertise in database administration with MSSQL and MySQL. Demonstrated strong skills in project and demand management, ensuring efficient and timely delivery of web-based projects.
Infrastructure/Telecom Analyst
1/2/2017 - 9/1/2019

Developed expertise in telecom management by overseeing 400 links, 250 E1 circuits, and 3000 mobile lines, as well as handling associated contracts. Demonstrated skills in IT project management focusing on systems and infrastructure while driving significant process improvements. Gained proficiency in Windows server management, ensuring optimal performance and reliability. Effectively managed supplier relationships and led contract negotiations, securing advantageous terms and fostering long-term partnerships.
project analyst
1/2/2016 - 1/1/2017

Gained expertise in the installation and configuration of Windows servers and ensured redundancy of virtual environments using VMware and Hyper-V. Developed skills in creating standardized Windows server images and effectively managed a network of over 200 Windows servers, which contributed to operational efficiency. Achieved cost reduction in printing by implementing strategic measures and played a pivotal role in the implementation of monitoring systems to enhance performance oversight. Created comprehensive project documentation to streamline processes and facilitated training on new technological features to ensure smooth adoption by team members.
Process Analyst
1/2/2015 - 1/1/2016

Implemented the problem module in alignment with ITIL v3 standards, focusing on enhancing problem management and refining change processes. Gained in-depth knowledge of ITIL frameworks and methodologies. Spearheaded initiatives to improve efficiency, reduce downtime, and streamline communication channels across teams. Enhanced documentation practices and developed comprehensive training materials to support consistent application of the improved processes. Leveraged various IT service management tools to ensure seamless integration and practical application of the change management system.
Support Analyst
1/2/2014 - 1/1/2015

Developed proficiency in both remote and in-person customer service while managing assets efficiently. Played a key role in training new employees and established oneself as a technical leader in the area. Provided extensive support for Windows Servers and contributed to new implementation projects for IT Infrastructure, ensuring seamless integration and functionality.
Support Analyst
1/2/2013 - 11/1/2014

Developed expertise in providing both remote and in-person customer service, ensuring efficient and effective support across various platforms. Managed backup routines to ensure data integrity and security. Demonstrated proficiency in supporting both Windows and Linux servers, addressing a range of technical issues and maintaining optimal system performance. Led the implementation of IT infrastructure projects for new clients, showcasing skills in project management and technical execution. Utilized various technical tools and frameworks to optimize client setups and ensure seamless integration into existing systems.
Support Analyst
1/2/2011 - 1/1/2013

Acquired expertise in remote and in-person customer service while effectively managing network administration tasks. Delivered comprehensive support for both Windows and Linux servers, ensuring seamless server operations and security. Administered firewalls, optimizing network security and preventing unauthorized access. Managed computer labs, overseeing the proper functioning and availability of resources for end-users. Provided robust support for ERP systems, ensuring smooth deployment, configuration, and maintenance to meet organizational needs.
Support Analyst
1/2/2010 - 2/1/2011

Gained extensive experience in both remote and in-person customer service, specializing in website development and web system maintenance. Acquired a solid understanding of ERP system maintenance and database administration. Developed technical expertise in network administration with a focus on supporting both Windows and Linux servers. Led the implementation of new IT infrastructure projects for new clients, ensuring seamless integration and deployment.