Matheus C.QA Engineer
Skills
Possesses extensive experience in banking automation software, focusing on Internet Banking, Mobile, and ATM channels. Demonstrates strong expertise in Quality Assurance, including web automation through Cypress and Cucumber, end-to-end Web Application testing, and integration testing via REST API. Proficient in testing both Web and Mobile applications for iOS and Android platforms. Knowledgeable in Web Development technologies such as HTML, CSS, Bootstrap, JavaScript, and Angular, alongside code versioning using Git and GitLab. Understands DevOps and Continuous Integration practices well, and is adept in managing database systems including MySQL and Oracle SQL Developer. Portfolio and professional work examples are available on GitHub and GitLab.
Quality Assurance
12/2/2020 - Present
Developed automated tests for web applications using Cypress and performed comprehensive testing on REST APIs utilizing Postman. Key member of a squad focusing on digital channels, including internet banking services like Pix, loans, and integration. Conducted testing across various physical and digital channels, such as ATMs, tellers, and mobile banking applications on both iOS and Android platforms. Contributed to projects under both Agile and Waterfall models, serving as a primary contact point for clients within the cooperative and banking sectors and providing support to the development team.
Additionally, engaged in front-end development tasks, addressing bugs and implementing new features within projects. Acquired proficiency in web development technologies such as HTML, CSS, Bootstrap, JavaScript, and Angular, with a strong understanding of code versioning using Git and GitLab. Gained foundational knowledge in DevOps and continuous integration practices.Systems Analyst
10/2/2017 - 12/2/2020
Developed proficiency in analysis and requirements gathering for mobile and web applications in the domain of banking automation. Executed functional and non-functional tests, crafted comprehensive test cases, analyzed occurrences, and generated detailed status reports. Demonstrated expertise in developing Single Page Applications (SPA) using HTML, CSS, JavaScript, and the Angular framework.
Participated actively in Scrum ceremonies, fostering collaboration and agile methodologies. Regularly utilized tools such as Jira, Bitbucket, Confluence, and Trello for task management and project tracking. Conducted log analysis with Winscp, API testing with Postman, and leveraged Visual Studio Code and SQL Developer for coding and database management activities.Quality Assurance
10/2/2017 - 10/2/2019
Developed expertise in analysis and requirements gathering for mobile and web applications within banking automation. Executed both functional and non-functional tests, and proficiently created detailed test cases. Conducted comprehensive analysis of occurrences and regularly sent status reports. Actively participated in Scrum ceremonies and managed projects using the Kanban methodology, serving as Scrum Master for the project. Utilized tools such as Jira, Bitbucket, Confluence, Trello, Jmeter, Graylog, and Winscp for log analysis. Demonstrated proficiency in API testing with Postman and used VScode and SQL Developer for code and database management.Quality Assurance
11/2/2015 - Present
Played a pivotal role in developing test plans for regression, installation, performance, functional, positive-negative, and stress tests in both mobile and web applications. Authored detailed work instructions for users, focusing on system usability processes. Provided Level 1 support, which included user assistance, conducting analyses, and suggesting operational and systemic corrections to improve processes and business rules. Utilized a variety of test support tools such as Bizagi Modeler, Screenpresso, TeamViewer 11, MDM, and OTRS Service Center.Logistics Analyst
9/2/2014 - 11/2/2015
Developed expertise in the logistics operations and service provision sector, specifically in the areas of service desk management, handling occurrences, and engaging as an ombudsman for branch and client relations within the Point of Sale (POS) sector. Demonstrated skills in monitoring Service Level Agreements (SLA) and creating detailed dashboards and Key Performance Indicators (KPIs) to ensure operational efficiency and effectiveness. Utilized advanced technical tools and frameworks to streamline processes and improve service delivery.Service Desk Operator
12/2/2013 - 9/2/2014
Developed expertise in logistics operations and service provision with a strong focus on service desk management. Demonstrated proficiency in prioritizing client demands and efficiently handling calls to minimize impact on aging and maintain control of the backlog. Employed technical skills in diagnostic and troubleshooting tools to ensure optimal service delivery. Consistently applied problem-solving techniques to manage and resolve high-priority issues while maintaining service level agreements. Utilized ticketing systems to track and document service requests and resolutions, ensuring transparency and accountability. Prioritized tasks effectively to maintain workflow continuity and client satisfaction, showcasing exceptional organizational and time management skills.
IT Project Management at Paulista University
2013 - 2015
DevOps Essentials at CertiProf
6/2/2020Scrum Foundation Professional Certificate (SFPC) at CertiProf
5/2/2020Complete Git: From Basic to Advanced at Udemy
4/2/2020SPA Development with Angular at desenvolvedor.io
2/2/2020Front-End Development Angular at Digital Innovation One Inc.
2/2/2020Java Course - Object Orientation at TreinaWeb
5/2/2019SQL Server 2016 at Impacta Tecnologia
9/2/2017Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
7/2/2017
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