Osmair A.
Full-stack Product Engineer

Skills

Vue.js

Laravel

Bootstrap

Cascading Style Sheets

Github

Javascript

Php

Postgresql

Mysql

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Bio

A bilingual professional fluent in Portuguese and English, possessing a Bachelor of Science in Information Technology and a decade of experience as a PHP Developer. This extensive experience has cultivated skills in customer service, critical thinking, technical writing, and technical reading.

Laravel Full Stack Developer JR
3/31/2022 - Present

Mastered Full Stack Development with a concentration in Laravel, Vue.js, and MySQL. Demonstrated expertise in version control through consistent utilization of Git for collaborative projects and codebase management.
Full Stack Developer
3/31/2009 - 8/1/2015

Developed proficiency in writing clean, secure, and maintainable code in PHP, focusing on external B2B clients. Demonstrated expertise in troubleshooting issues in production environments while ensuring the testing and maintenance of product software and databases. Provided extensive help desk support, resolving technical issues for clients through various channels, including phone, onsite visits, and email. Managed the maintenance of numerous systems, addressing the needs of approximately 30 clients or more.

Engaged in onsite customer requirement gathering to resolve software-related issues effectively and optimized code for both performance and scalability. Contributed to creating detailed product specifications and collaborated closely with customers for software analysis, requirement discovery, and API integration.

Displayed strong technical support skills by handling IT issues and product-related requests efficiently, aiming for first-call resolution. Documented each customer interaction through an internal client ticket system and helped build and update a support knowledge base. Developed a comprehensive understanding of both working without Model-View-Controller (MVC) frameworks initially and subsequently transitioning to working with Zend Framework 1.