Patricia M.
Scrum Master

Skills

Javascript

Patricia is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Specialist in Centura Language Development since 2007 with extensive experience in drafting documentation and procedures, coupled with expertise in SQL Server, Access, Oracle, and DB2. Holds a leadership position within the Development Team. Specializations include requirements gathering, analysis, specification, development, preparation of test cases, system validation, and deployment with a focus on aligning with business needs. Possesses knowledge in the insurance and pension sector.

Senior Business Analyst / Requirements
7/1/2017 - Present

Served as a Business Analyst with achievements in participation in quotation and needs assessment meetings, planning of backlogs, writing user stories, and approving business requirements for system construction. Contributed to the Agile Project Development Team by developing test plans, creating sprints, managing the backlog, and providing support and activity monitoring. Developed technical expertise in Agile methodologies, sprint planning, and requirements management, ensuring effective collaboration and project progress.
Systems Specialist
7/1/2014 - Present

Specialized in requirements analysis with a profound focus on the insurance business domain. Developed comprehensive use cases to support software development and business process optimization. Crafted detailed test plans to ensure rigorous quality assurance and performance standards. Demonstrated expertise in analyzing and understanding complex insurance-related workflows and requirements, translating them into actionable technical specifications.
Senior Team Leader III
3/1/2011 - 7/31/2014

Developed proficiency in Centura/SqlWindows language, focusing on the development of the SMB System - Bradesco Multirisk System. Analyzed programming-related problems, identifying the best solutions. Elaborated Use Cases and prepared Technical Specifications. Engaged in Client Meetings with a strong focus on understanding and addressing the Client's business needs. Prepared activity control documents and managed the interaction between teams working on Java, COBOL, and Centura platforms. Addressed production issues and prepared schedules, overseeing and controlling team activities. Acted as Development Team Leader, providing support to the Business Technology Area and overseeing the preparation, control, and negotiation of items to be addressed.
Consultant in Centura Development
11/1/2010 - 2/28/2011

Analyzed and assessed client demands, developing a thorough understanding of requirements and specifications. Gained proficiency in programming with Centura, effectively developing and maintaining applications. Utilized SQL Server, Oracle, and DB2 for robust database management and optimization. Interacted with users to gather feedback, understand their needs, and ensure application functionality met business requirements. Led and supported the implementation of new projects and incident management within the private pension sector, ensuring timely resolution and client satisfaction.
Systems Analyst and Centura Developer
10/1/2010 - 1/31/2011

Developed proficiency in Centura while preparing activity control documentation, performance documentation, and client proposals. Conducted thorough analyses of demands to formulate adequate solutions. Exercised team leadership by guiding team members and ensuring seamless collaboration. Prepared detailed test plans to ensure product quality and reliability. Provided guidance to clients on how to effectively use the systems implemented.
Centura Programmer Analyst
12/1/2007 - 10/31/2010

Gained expertise in Centura Development and honed skills in using SQL Server and Access. Specialized in creating and interpreting technical specifications. From 2007 to 2008, served as a Test Analyst, conducting comprehensive testing and quality assurance processes to ensure software reliability and performance.
Customer Service Agent
9/1/2006 - 9/30/2007

Acquired expertise in customer service management for business portfolios, focusing on delivering tailored solutions and support. Conducted comprehensive cost surveys to facilitate the application of adjustments in service plans, ensuring optimized and financially efficient offerings. Implemented contracts with customers, overseeing the entire lifecycle from initiation to execution. Managed the release of services, providing detailed guidance on procedural and operational aspects to ensure seamless execution and client satisfaction. Demonstrated strong analytical skills, attention to detail, and proficiency in contract management software.
Insurance Technician
1/1/2003 - 4/30/2006

Possesses in-depth experience in the automotive technical sector at headquarters, specializing in risk analysis and the handling of individual and fleet quotations, endorsements, and policy issuance. Proficient in providing expert opinions on acceptance and rejections and offering comprehensive support to branches, insured parties, and brokers. Demonstrates a strong background in assisting the Claims and Legal departments. Managed the Bonus Center by overseeing the analysis of discrepancies, issuance of endorsements, confirmations to other insurers, and representing the organization in monthly meetings at Fenaseg. Skilled in controlling the issuance of quotations and endorsements from the Profile Center and providing support for auto products. Efficiently managed the control of Declinable Risk Analysis forms and Discount Authority, and maintained oversight of risks accepted after initial refusal.