Robson G.
Project Manager

Skills

Microsoft Sql Server

Microsoft Azure

Google Cloud

Jira

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Bio

An IT and Projects Manager with an advanced educational background, holding an MBA in Project and Process Management, a postgraduate degree in Networks and Telecommunications, and a Bachelor's degree in Information Systems. Possesses expertise in planning, managing, and controlling organizational activities, with a strong focus on management including planning, costs, deadlines, and scope. Adept at team engagement and direction, providing feedback, and evaluating teams while extending support to various branches. Experienced in overseeing IT department operations, including internal systems, network assets, databases, server installation and maintenance, as well as hardware and software management. Skilled in managing technical support services and gathering requirements for business process solution proposals. Spearheaded the implementation of computerized systems across multiple branches, handling system requirement sizing, architecture specification, tool selection, program coding, and application management. Additionally, excels in developing technical documentation, providing training, and user support. Directed the successful project implementation of the SENIOR system through comprehensive requirement analysis aimed at continuous improvement.

Tutor (Azure Artificial Intelligence)
1/1/2021 - 12/1/2022

Developed proficiency in managing Virtual Learning Environments (VLE). Generated comprehensive data reports and tutoring information for project management. Provided effective student support through VLE's chatbot interface. Actively participated in course development, identifying areas for potential improvements. Conducted and participated in training sessions as needed, facilitating continuous learning. Prepared detailed content evaluation reports and developed structured plans for synchronous classes. Demonstrated skills in teaching online classes, ensuring high-quality educational experiences.
IT / Projects Manager
1/1/2020 - 12/1/2022

Managed ERP Totvs implementation projects, overseeing planning, budgeting, deadlines, and project scope. Directed and engaged team members, providing feedback and evaluation to enhance offerings and ensure project alignment with the company's objectives. Acted as a change agent, striving for excellence in deliverables and adding value to the organization's needs. Coordinated support and infrastructure areas concerning software, hardware, and infrastructure, ensuring quality, efficiency, and security standards were met.

Negotiated demands and managed service level agreements (SLAs) with technology and service providers. Reported activity progress to superiors and conducted follow-ups on IT infrastructure improvement actions. Oversaw improvements and maintenance of ancillary systems such as SENIOR, SAR2G, and CIGAM. Developed contingency strategies and procedures to ensure continuity of information system services, securing data levels, user access, and data communication links.

Handled all IT contracts with third parties, including project team management and audit. Managed Active Directory, DHCP, DNS, GPOs, applied Hotfixes, and utilized WSUS for management. Administered Exchange servers and managed virtual servers in VMware, Hyper-V, and XenServer environments. Supervised servers in Citrix XenAPP environments and managed FileServer, printing environments, antivirus systems, and consoles. Addressed crisis and troubleshooting to resolve incidents and proposed and executed environment improvements including technical projects, new Microsoft Windows installations, VMware ESX, XenServer, Hyper-V servers, and server virtualization (P2V).

Possessed experience with IBM, Dell, and HP servers, including IBM and Dell Blades, and managed Windows, Xen, and VMware servers connected to IBM and EMC storage systems.
IT / Projects Manager
1/1/2020 - Present

Focused on driving digital transformation through the implementation of improvements for innovation and enhanced communication within the company, fostering sector integration, and promoting collaborative team practices. Enhanced accessibility to comprehensive information, automated processes to reduce bureaucratization, and supported decision-making through data-driven analysis. Improved customer interaction via instantaneous communication channels and facilitated performance analysis through modern management tools. Implemented compliance routines and ensured adherence to LGPD regulations.

Successfully implemented SENIOR ERP for back office, retail, and logistics. Conducted thorough demand mapping, specified technical project requirements involving APIs, databases, and dependencies, and documented project deliverables, including integrations, processes, and functionalities, to all stakeholders. Planned and led daily team ceremonies, closely monitored solution development with the development and product teams, and maintained client communication to assess and adjust the integration process timeline. Managed project completion, provided feedback, encouragement, and guidance to project managers, and resolved emerging project issues. Developed detailed individual project plans covering budgetary information and resource needs, coordinated with the IT department on resource allocation, led weekly project meetings, refined project budgets for timeliness and fiscal responsibility, coordinated with vendors and suppliers, and effectively communicated project goals to all team members involved.
Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
1/1/2016 - 4/1/2021

Spearheaded the creation and management of an IT department across 20 branches, focusing on the implementation of the TEKNISA ERP system. Involved in gathering technical specifications, planning and structuring implementation, monitoring data conversion, and system installation and validation. Provided extensive training and technical support to customers for successful system utilization. Managed a broad scope of IT functions including software, hardware, and infrastructure to ensure operations met standards of quality, efficiency, and security. Negotiated demands and managed service levels (SLA) with technology and service providers. Regularly reported progress to superiors and tracked IT infrastructure improvements. Developed and implemented strategies and contingency procedures to maintain information system service continuity and enhance data security measures at various levels, including user access and data communication links. Oversaw all IT contracts with external parties and led project teams, while conducting audits to ensure compliance and efficiency in IT operations.
IT Coordinator
1/1/2010 - 10/1/2016

Implemented the BENNE system by accurately sizing system requirements and functionality, specifying architectures, and defining programming specifications. Demonstrated expertise in coding applications and managing computerized environments. Provided comprehensive training and support to users and created detailed technical documentation. Established and monitored standards for systems, overseeing projects and proposing innovative solutions for computerized environments. Conducted thorough technological research in information technology, supporting teaching and research activities. Responsibilities included installation and configuration of computers, printers, microcomputer operating systems, office applications, antivirus software, VNC, and Trauma Zero software across 10 branches in Brazil. Performed system tasks such as HD cloning, network mapping, HD formatting, and assembling and configuring hardware components, including various printer types. Managed internet access, and installed and configured anti-spyware, anti-spam software within a Service Desk/Help Desk environment. Developed skills in TCP-IP and NetBIOS network protocols and hardware maintenance. Configured Active Directory, Siemens KDS system (PABX), servers, and SQL-based ERP, showcasing comprehensive project management and technical expertise.