Rodrigo D.

IT Operations Specialist

Squad Leader
10/1/2021 - 6/1/2023

Coordinated the removal of impediments and facilitated the delivery process for Property Risk Product Squads on web platforms hosted on cloud servers. Conducted Kanban rituals such as Replenishment Meeting, Kanban Meeting, Delivery Planning Meeting, and Retrospective, along with the implementation and monitoring of performance metrics like Cycle Time, Lead Time, Throughput, WIP, and Aging WIP. Led multidisciplinary technical teams, comprising developers, quality analysts, internal Product Owners, and external partners, to ensure smooth and efficient collaboration.

Promoted continuous improvement within teams by emphasizing software engineering and architecture practices such as BDD, TDD, Clean Code, code review, automated testing, and CI/CD, while planning and managing Technical Debt. Participated in strategic alignment and prioritization of semester demands, and collaborated in defining and applying OKRs for informed decision-making. Mediated conflicts and managed changes based on user stories, OKRs, and planned releases. Supported the Product Owner in writing and refining user stories, establishing acceptance criteria (DoR and DoD), prioritizing the backlog, and defining the release roadmap to deliver customer value.

Key accomplishments include contributing to the expansion of the company's portfolio with successful improvements in Property Risk Products, resulting in a substantial increase in billing. Ensured deliveries met best practices, prioritizing scalability and efficiency. Achieved improved team performance metrics, including reduced delivery times, through the effective use of the Kanban method.

Squad Leader
3/1/2021 - 9/1/2021

Demonstrated leadership as a Squad Leader, with a focus on removing obstacles and training engineering teams in the Kanban method. Facilitated Discovery and Delivery processes for Evolution and Improvement Squads, managing distributed systems on web platforms and POS, hosted both on-premise and in the cloud. Effectively implemented Kanban method rituals, such as Replenishment Meetings, Kanban Meetings, Delivery Planning Meetings, and Retrospective sessions, while deploying and monitoring performance metrics including Cycle Time, Lead Time, Throughput, WIP, and Aging WIP.

Promoted team development through the adoption of Kanban methodologies using the STATIK approach to evaluate and enhance team maturity. Encouraged autonomy and self-management among teams, fostering a culture of individual responsibility. Participated strategically in aligning and prioritizing quarterly demands and presented project results and evolution based on OKRs to company leadership. Mediated conflicts and managed changes by adhering to written stories, defined OKRs, and scheduled deliveries.

Collaborated closely with the Product Owner to create user stories, define acceptance criteria (DoR and DoD), and manage and prioritize the Product Backlog to optimize value delivery to customers. Developed and elaborated Roadmaps and handled recruitment and training of team members, including managing the hiring process from opening vacancies to conducting interviews. Conducted 1:1 meetings with team members, providing feedback and driving performance evaluations to target goal attainment through individualized development plans (IDP).

Key achievements included a significant contribution to improving the performance and agility of the PBM Product, enhancing search and setup functionalities. Successfully facilitated the product migration from on-premise to the cloud (ongoing), and implemented the Kanban method effectively, leading to considerable improvements in team performance metrics. Delivery times were reduced without compromising quality, and waste minimization was achieved throughout the development cycle.

Project Delivery Manager
1/1/2019 - 2/1/2021

Effectively coordinated as a Project Manager, removing obstacles and facilitating the delivery process for Customer Service Channels Squads in banking, managing distributed systems across various platforms including Mobile, Web, and Contact Center, hosted on cloud servers. Provided fundamental support to the Team Leader in facilitating SAFe framework rituals such as PI Planning, Daily Stand-ups, Sprint Demos, and Retrospectives, and implemented and monitored flow metrics. Strategically participated in the alignment and prioritization of semester demands, collaborating to define and use OKRs for informed decision-making. Managed conflicts and changes based on written stories, defined OKRs, and planned releases. Validated activity schedules, monitored planned versus executed activities, and prepared executive reports. Conducted bi-weekly meetings for continuous process improvement and team perspective enhancement using the PDCA approach. Collaborated actively with the Product Owner to write and enhance user stories, establish acceptance criteria (DoR and DoD), manage and prioritize the Product Backlog, and define the Roadmap to ensure valuable customer deliveries.

Supported continuous improvement of teams in software engineering and architecture practices, including BDD, TDD, Clean Code, code review, automated testing, and continuous integration/continuous delivery (CI/CD). Managed team recruitment, actively participating in opening positions, screening resumes, and conducting interviews. Conducted individual 1:1 meetings with team members, providing feedback and performance assessments to enhance goal achievement based on their individual development plans (PDI). Contributed significantly to the successful delivery of the MVP of an Investment App, expanding the company's portfolio and predicting increased revenue with post-implementation hires. Implemented DevOps culture, automating the deployment pipeline (CI/CD), resulting in reduced deployment cycle time and increased efficiency. Successfully remodeled the structure and communication network of Integrated Release Planning and Monitoring for over 10 Squads through the implementation of SAFe and Scrum frameworks, promoting greater transparency and agility.

SCRUM MASTER
8/1/2018 - 12/1/2018

Served as a Scrum Master, acting as a servant leader for Digital Account Squad (BS2) teams, with systems distributed on Mobile and Web platforms hosted on On-Premise servers. Led the facilitation of Scrum framework ceremonies including Planning, Daily Stand-ups, Reviews, and Retrospectives. Promoted Scrum framework practices among teams and clients, emphasizing performance metrics and monitoring to enhance efficiency and agility in deliveries. Mediated conflicts and managed changes based on documented stories and scheduled deliveries. Ensured validation of generated artifacts and carried out function point counting. Assisted the Product Owner in writing and refining user stories, defining acceptance criteria (Definition of Ready and Definition of Done), prioritizing the Backlog, and developing the Release Roadmap to guarantee valuable deliveries to clients. Supported the QA team in validating and testing Product Backlog items, which were submitted for approval by the final client, and in preparing environments and test suites.

Achieved successful implementation and monitoring of Scrum framework rites and ceremonies. Defined a well-structured Product Backlog and Digital Account Product Roadmap. Enhanced scalability and productivity through the automation of flows and processes, establishing solid and structured definitions.

Project Delivery Manager
7/1/2016 - 7/1/2018

Effective coordination as a Project Manager, focusing on removing obstacles and facilitating the delivery process for Digital Accounts Squads in the Banking sector, managing distributed systems across Mobile, Web, and Contact Center platforms hosted on cloud servers. Active engagement in strategic alignment and prioritization of semester demands, aiding in the definition and use of OKRs for strategic decisions. Contributed to the Product Discovery phase through Design Thinking/Design Sprint sessions, conducting user interviews, prototyping, and hypothesis validation, followed by AB testing to enhance customer-focused solutions. Supported UI/UX teams with a customer-centric approach, defining optimal flows and journeys based on market benchmarks. Collaborated closely with the Product Owner to write and refine user stories, establish acceptance criteria (DoR and DoD), prioritize the Backlog, and develop a comprehensive Releases Roadmap for delivering customer value. Facilitated Scrum framework ceremonies, including Planning, Daily Meetings, Reviews, and Retrospectives, while implementing and monitoring metrics such as Cycle Time, Lead Time, Throughput, and WIP. Skillfully mediated conflicts and managed changes based on documented stories and scheduled deliveries. Provided validation and presentations of the activity schedule, closely monitoring planned versus executed items, and delivering reports to the executive team. Organized biweekly meetings focused on continuous process improvement using the PDCA cycle. Supported continuous improvements in software engineering and architecture practices, including BDD, TDD, Clean Code, CI/CD, and Test Automation.

Key achievements include demonstrating the value of the Discovery process in product creation aimed at real users, improving accuracy and reducing uncertainties with AB testing. Successfully validated hypotheses driving the development of high-quality products. Structured and monitored OKRs, aiding in more effective strategic planning. Automated processes and established robust structures promoting scalability and productivity.

SCRUM MASTER
6/1/2014 - 6/1/2016

Served as Scrum Master for the Scale Modernization Squad in the Oil and Gas sector, focusing on the removal of impediments and acting as a servant leader for teams managing systems on Mobile and Web platforms hosted on On Premise servers. Facilitated Scrum framework ceremonies, including Planning, Daily, Review, and Retrospective sessions, while promoting Scrum practices among teams and stakeholders to enhance efficiency and agility. Managed conflict resolution and change management based on documented stories and scheduled deliveries, ensuring compliance with MPS-BR and CMMI certification requirements.

Additionally, provided expertise as a Product Owner, leading efforts in writing and refining user stories, defining acceptance criteria (DoR and DoD), prioritizing the Backlog, and developing the Release Roadmap to guarantee valuable client deliverables. Supported the QA team in validating and testing Product Backlog items, preparing test environments and sets for final client approval.

Successfully implemented and monitored Scrum ceremonies, effectively promoted an agile mindset at various organizational levels, and automated workflows and processes to enhance scalability and productivity. Demonstrated technical expertise in Scrum and Agile methodologies, change management, collaborative problem-solving, and quality assurance practices, fostering high levels of team self-management and autonomy.

Product Owner
4/1/2012 - 5/1/2014

Developed expertise as a Product Owner, leading the process of writing and enhancing user stories, defining acceptance criteria (DoR and DoD), prioritizing the Backlog, and developing the Release Roadmap to deliver value to customers. Demonstrated responsibility in specifying functional and non-functional requirements, modeling classes and data for applications, as well as modeling and mapping processes using BPMN notation. Supervised the entire product lifecycle from the Discovery phase to Delivery, ensuring transparency in delivery progress.

Excelled in mediation of conflicts and change management based on documented stories and generated releases. Supported the QA team in validating and testing Product Backlog items scheduled for approval, including the preparation of environments and test sets. Led initiatives as a precursor and disseminator of the agile mindset for organizational culture transformation, conducting training sessions for the entire team and customers, promoting the adoption and feasibility of the Scrum framework. Provided strategic participation in a development pilot of three projects—Service Portal, Institutional Portal, and Intranet—highlighted as a case study in a public sector client.

Successfully implemented and monitored Scrum framework rituals and ceremonies in a public sector client environment previously accustomed to the Waterfall project management model. Effectively promoted the agile mindset at all levels and scales with the client, emphasizing the value and importance of the agile approach, and ensuring efficient and effective deliveries. Automated flows and processes, establishing solid and structured definitions that significantly boosted scalability and productivity.

Product Owner
1/1/2011 - 3/1/2012

Developed expertise in writing and refining user stories, defining acceptance criteria (DoR and DoD), and prioritizing Backlog and Release Roadmap to optimize value delivery to customers. Notable skills in specifying both functional and non-functional requirements, class and data modeling of applications, and process modeling and mapping using BPMN (Business Process Model and Notation). Demonstrated capability in data modeling for new functionalities and overseeing the entire product lifecycle from Discovery to Delivery phases, ensuring transparency of progress and alignment between planned and accomplished activities. Managed conflict mediation and change management based on documented stories and generated releases. Supported QA teams in validating and testing backlog items, including environment and test data preparation for end customer validation. Developed user manuals and conducted training sessions on system functionalities.

Key accomplishments include customizing client flows and processes to enhance usability and adherence to business requirements, as well as automating well-defined and structured flows and processes, thus driving scalability and productivity.

Implementation Analyst
7/1/2008 - 12/1/2010

Developed expertise in deploying software and business functions within organizations, ensuring operational needs were met by assessing and providing appropriate equipment. Proficient in budget evaluation and presentation for proposed equipment, aligning with available financial resources. Configured ERP systems for companies initiating or upgrading technology, with a keen assessment of technological requirements including relevant hardware and software. Created management reports utilizing SQL (MySQL, SQL Server) and ensured effective implementation of new systems through validation and testing. Conducted comprehensive training sessions for teams on new software use, advising on system evolution to meet organizational needs efficiently. Produced detailed explanatory manuals for end-users, facilitating smoother adaptation to new systems.

Computer Systems Analysis at Pontifical Catholic University of Minas Gerais
2007 - 2010

Management Information Systems, General at FUMEC University
2012 - 2013

Kanban Management Professional - KMP at Kanban University
12/1/2022

Kanban Systems Improvement - KSI at Kanban University
11/1/2022

Certified Lean Inception Facilitator at Caroli.org
9/1/2021

Emotional Intelligence at Escola Conquer
12/1/2020

Professional Team Metrics Certified - PTMC at Agile Institute Brazil
7/1/2020

Professional OKR Coach Certified - POCC at Agile Institute Brazil
6/1/2020

Team Kanban Practitioner - TKP at Kanban University
5/1/2020

Certified Management 3.0 at Management 3.0
5/1/2020

Professional Team Facilitator Certified - PTFC at Agile Institute Brazil
12/1/2019

Professional Scrum Master - PSM I at Scrum.org
1/1/2018

Scrum Fundamentals Certified - SFC at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
5/1/2017

Certified Professional Requirements Engineering - CPRE - FL at IREB - International Requirements Engineering Board
5/1/2014