Samanta R.Front-end UX Engineer
Skills
Product Designer | BU Banking (Digital Business Account | Digital Personal Account)
2/1/2023 - Present
Responsible for end-to-end digital product design encompassing research, UX, and UI. Gained experience in discovery, defining and designing navigation flows, and forecasting exception scenarios, tailored for both web and mobile platforms. Expertise in monitoring research, conducting user tests, facilitating user dynamics, validating hypotheses, and analyzing data. Engaged in continuous interaction with stakeholders, peers, and partners through regular presentation of deliverables.Product Designer | Investment Funds Division
8/1/2022 - 3/1/2023
Developed proficiency in benchmarking competitive strategy and ideation. Defined and designed user journey flows and use cases with a focus on error scenario anticipation across Web and Mobile platforms. Demonstrated expertise in monitoring research, applying tests and dynamics, and validating hypotheses through data analysis. Facilitated continuous interactions with stakeholders, peers, and partners, and delivered compelling presentations of progress and outcomes.Product Designer | Customer Service Department • ChatBot
5/1/2022 - 8/1/2022
Developed expertise in monitoring service processes through chatbot technology, improving response efficiency and customer satisfaction. Conducted in-depth benchmarks and desk research on competitor strategies, providing valuable insights for strategic planning. Carried out guerrilla research at Expert/2022, gathering critical on-the-ground data. Documented and analyzed the collected information, delivering comprehensive presentations to inform decision-making. Demonstrated proficiency in data analysis and presentation tools to support strategic initiatives.Operations and Services Operator | Checks • Frauds • Risk and Loss Prevention
6/1/2013 - 5/1/2022
Executed full formalistic processes of the check sheet, ensuring accurate and complete documentation. Verified entries for correct filling, scrutinized erasures, and conducted thorough analysis of the issuer’s signature. Enhanced risk and loss prevention through detailed fraud analysis and retention techniques. Made critical decisions regarding the approval for payment or the necessity to return checks based on identified discrepancies.Operations and Services Operator | Account Opening • Digital Account • Powers • Frauds
6/1/2008 - 6/1/2013
Gained expertise in analyzing and verifying necessary documentation for account opening, including signature verification and document fraud analysis. Contributed to risk and loss prevention by meticulously reviewing PAC sheets to determine the release or return of documents. Enhanced skills in maintaining compliance with regulatory requirements and developed a keen eye for identifying discrepancies in documentation.
Physical Therapy at Bandit University of São Paulo
2000 - 2004Health and Wellness - General at Inspire College
2018 - 2019Analysis and Development of Programs at Descomplica
2022 - 2023
How to Create and Use Digital Mind Maps (Complete Guide) at Udemy
1/1/2024Measuring Customer Experience I Net Promoter Score (NPS) at Udemy
1/1/2024
Samanta is available for hire
Hire Samanta R.All Howdy Candidates are vetted for skills and english proficiency.