A seasoned Senior System Analyst with over 13 years of experience specializing in system and project management within the financial sector, covering areas such as billing, CRM, prepaid platforms, mediation, interconnection, accounting, and tax. Expertise includes coordinating and conducting workshops, training teams, and managing user relationships effectively. Proven ability to oversee outsourced teams, ensuring adherence to deadlines and prioritization of demands through meticulous project scheduling. Possesses a comprehensive understanding of technical, functional, commercial, and administrative aspects in financial, accounting, and tax domains. Proficient in programming languages such as Mantis, COBOL, CICS, JCL, TDS, and VASAM.