With over 25 years of experience in managing and leading technology strategy, digital transformation, and innovation within national and multinational environments, expertise spans across multiple domains. Proficient in innovation and digital transformation, cloud computing (AWS and Google), big data and analytics, IT/infrastructure governance, API marketplaces, and solution architecture. Experience extends to digital media, ERP implementation, AI/machine learning, e-commerce, system development, project management, contracts management, budgeting oversight, audit processes, security policies, General Data Protection Regulation (GDPR), and business continuity planning.
Possesses a solid background in strategic client relationship management, focusing on process improvement opportunities, optimized customer journeys (CX/UX), and the tailored development of products and services addressing core business challenges. Demonstrates proficiency in attracting, managing, and developing multi-disciplinary teams, with a proven track record in the selection, prospecting, implementation, and management of ERPs and projects, encompassing over 200 successfully executed initiatives. Expertise in change management, system development, quality assurance, and the optimization of operational processes to enhance efficiency is a hallmark.
Extensive experience in developing new products and services, enhancing customer and consumer experiences, and designing modern service platforms. Effective in direct engagement with major corporate accounts and acting as a facilitator between IT and business units to identify and prioritize solutions that impact operational performance and organizational goals. Skilled in strategic partnership development for delivering product roadmaps and ensuring stable, high-performance IT platforms. Recognized for pinpointing technological innovation opportunities that add business value through new products and services, profitability enhancement, and cost reduction. Proficient problem solver, adept at handling ambiguities, defining priorities, planning, people management, and leadership with a results-oriented focus.
Additionally, serves as a start-up mentor, guiding proposition and business model validation, go-to-market strategies, and as a speaker on topics related to digital transformation, IT governance, and user/consumer experience (CX/UX).
