Holding a Bachelor's degree in Graphic Design, the candidate has built a career as an e-commerce analyst since 2018. This role involved monitoring picking and packing processes, tracking key performance indicators, and integrating with marketplaces using platforms like Vtex and Tiny ERP. Over time, leadership abilities and proficiency in Scrum methodologies have been developed and proven essential in their professional journey.

Transitioning to an e-commerce consultant and Account Manager since 2021, these skills have been applied and refined on a daily basis. As a leader, the candidate effectively utilized Scrum to ensure clear and efficient communication between clients and the company, swiftly understanding and meeting client needs while fostering a collaborative and motivated team environment. Their extensive knowledge of the Vtex platform has enabled them to guide clients on usability issues, resolve order-related problems, and develop successful strategies.

This deep understanding of Vtex and expertise in Scrum allows the candidate to identify optimization opportunities and implement customized solutions, enhancing performance and maximizing client outcomes. By staying updated on best practices and resources, they offer innovative solutions tailored to the specific needs of each project.

An emphasis on transparent and effective communication within teams, grounded in Scrum methodology, has ensured efficient collaboration and the successful organizing of sprints and daily scrums. This approach drives the success of e-commerce operations by promoting visibility and swift problem resolution.

Combining enriching experiences with leadership and Scrum expertise, the candidate is well-prepared to tackle complex challenges in the e-commerce environment. They are dedicated to leading teams, promoting excellence, and delivering exceptional results for clients through a holistic understanding of technical and managerial aspects.