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Thiago P.
Product Owner

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Holding a Bachelor's degree in Graphic Design, the candidate has built a career as an e-commerce analyst since 2018. This role involved monitoring picking and packing processes, tracking key performance indicators, and integrating with marketplaces using platforms like Vtex and Tiny ERP. Over time, leadership abilities and proficiency in Scrum methodologies have been developed and proven essential in their professional journey.

Transitioning to an e-commerce consultant and Account Manager since 2021, these skills have been applied and refined on a daily basis. As a leader, the candidate effectively utilized Scrum to ensure clear and efficient communication between clients and the company, swiftly understanding and meeting client needs while fostering a collaborative and motivated team environment. Their extensive knowledge of the Vtex platform has enabled them to guide clients on usability issues, resolve order-related problems, and develop successful strategies.

This deep understanding of Vtex and expertise in Scrum allows the candidate to identify optimization opportunities and implement customized solutions, enhancing performance and maximizing client outcomes. By staying updated on best practices and resources, they offer innovative solutions tailored to the specific needs of each project.

An emphasis on transparent and effective communication within teams, grounded in Scrum methodology, has ensured efficient collaboration and the successful organizing of sprints and daily scrums. This approach drives the success of e-commerce operations by promoting visibility and swift problem resolution.

Combining enriching experiences with leadership and Scrum expertise, the candidate is well-prepared to tackle complex challenges in the e-commerce environment. They are dedicated to leading teams, promoting excellence, and delivering exceptional results for clients through a holistic understanding of technical and managerial aspects.

  • Account Manager
    1/1/2023 - 7/1/2023

    Developed proficiency as a VTEX specialist, leveraging solid knowledge in Scrum and leadership. Demonstrated leadership and management of a team of developers and UX designers using Scrum, applying agile principles to ensure efficient project delivery and customer satisfaction. Established clear and effective communication between the client and the company, meeting client needs in an agile and adaptable manner. Provided guidance to customers on usability issues and problem-solving related to orders and products on the VTEX platform. Collaborated with clients to develop successful strategies, identifying optimization opportunities on the VTEX platform and facilitating the implementation of customized solutions to improve performance and maximize outcomes. Maintained constant updates on best practices and features of the VTEX platform, while providing exceptional daily customer support with innovative solutions tailored to the specific needs of each project.

  • Ecommerce Consultant
    11/1/2021 - 1/1/2023

    Developed proficiency as a Vtex specialist, applying extensive knowledge in Scrum to lead e-commerce operations for Shopfácil and Next Shop. Organized and conducted Sprints and Daily stand-ups, fostering team collaboration and alignment with business objectives. Employed agile methodologies to ensure efficient and continuous delivery of value to customers. Led the support and management of the Vtex platform, swiftly resolving technical issues and overseeing integrations with external sellers. Contributed to strategic planning by leveraging Vtex expertise and REST API knowledge to identify and address technical challenges. Utilized data analysis and industry trends to enhance KPIs and provide insights for decision-making. Promoted effective communication among team members using Scrum principles, ensuring efficient collaboration. Enabled visibility of progress and agile problem resolution through careful organization of Sprints and Daily meetings, driving the success of Shopfácil and Next Shop’s e-commerce operations.

  • Junior Ecommerce Analyst
    7/1/2017 - 9/1/2021

    Specialized in e-commerce logistics with comprehensive knowledge of Vtex, demonstrating expertise in managing the logistics of the e-commerce channel from invoicing to after-sales. Provided leadership and oversight for all logistic stages, ensuring seamless execution and integration of ERP systems, marketplaces, payment gateways, and the Vtex sales platform to enhance operational efficiency. Executed sales planning and engaged in meticulous monitoring and analysis of KPIs and results. Utilized data analysis skills to identify opportunities for improvement and generate actionable insights for decision-making processes. Focused on innovation by analyzing operational tools to enhance channel performance and deliver exceptional customer experiences. Activated campaigns for the online store and marketplaces, devising discount coupon strategies to drive sales growth. Collaborated with agencies to assess website performance, aiming to enhance customer experiences and increase conversion rates.

  • Customer Service
    7/1/2017 - 7/1/2018

    Executed comprehensive customer service strategies encompassing the entire service cycle, from initial contact to resolution. Managed demands and supported the resolution of customer complaints while conducting detailed problem analysis and providing technical support for inquiries related to products or services. Monitored order statuses and tracked goods to ensure efficient order fulfillment and customer satisfaction. Engaged in telesales activities to effectively market and sell products and services. Prioritized customer satisfaction and continuously monitored it throughout the service process to ensure an optimal brand experience.

  • Graphic Design at UNG University
    2015 - 2018

  • User Experience and Design Thinking: User Experience in Business at Udemy Alumni
    2019 - 2019

  • ROI Metrics at Udemy Alumni
    2019 - 2019

  • Leadership and People Management at Udemy Alumni
    2022 - 2022

  • Conflict Management at Udemy Alumni
    2022 - 2022

  • Complete SEO Course - From Basic to Advanced. at Udemy Alumni
    2019 - 2019

  • Ecommerce at São Paulo Digital School
    2019 - 2019

  • Project Management at Gyn Cursos
    7/1/2022

  • Kanban at Canal Valor
    7/1/2022

  • Scrum at CertiProf
    7/1/2022

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