Active in IT and Business Intelligence since 2013, specializing in support and development across a range of tools and systems. Proficient in data quality control, process optimization, and data extraction using technologies such as Oracle, TERADATA, SQL, and IBM Unica Campaign. Holds expertise as a Product Owner with a focus on CRM, Chat Bots, IVR systems, Salesforce for both Wholesale and Retail sectors, data sanitization, Big Data analytics, and the management of applications and marketplaces.