An IT and Projects Manager with an advanced educational background, holding an MBA in Project and Process Management, a postgraduate degree in Networks and Telecommunications, and a Bachelor's degree in Information Systems. Possesses expertise in planning, managing, and controlling organizational activities, with a strong focus on management including planning, costs, deadlines, and scope. Adept at team engagement and direction, providing feedback, and evaluating teams while extending support to various branches. Experienced in overseeing IT department operations, including internal systems, network assets, databases, server installation and maintenance, as well as hardware and software management. Skilled in managing technical support services and gathering requirements for business process solution proposals. Spearheaded the implementation of computerized systems across multiple branches, handling system requirement sizing, architecture specification, tool selection, program coding, and application management. Additionally, excels in developing technical documentation, providing training, and user support. Directed the successful project implementation of the SENIOR system through comprehensive requirement analysis aimed at continuous improvement.