Retail professional with over a decade of experience, currently advancing in Agile practices and methodologies. Holds a PSM I (Professional Scrum Master I) certification, with further education in Conflict Management, Quality Management, OKRs, and English underway.

This professional specializes in managing and developing both internal and external teams to achieve objectives. Expertise lies in goal setting and definition, process organization, team training and motivation, results monitoring, and strategy creation.

Possessing a dynamic and determined mindset, this individual is driven by challenges and results-oriented. They are passionate about gaining knowledge through reading, exploring new opportunities, and fostering innovation. Committed to continuous learning and the application of advanced management techniques, they excel as a servant leader who facilitates team efforts effectively. Their excellent communication skills support both customer management and team leadership, underscored by traits of determination, dedication, and discipline.