Alexandre T.

Data Analyst

Senior Business Intelligence Analyst
11/1/2023 - Present

Designed, developed, and implemented BI solutions for data analysis and reporting, showcasing proficiency in creating complex data models to organize information and ensure the accuracy of analyses. Demonstrated expertise in developing and maintaining ETL processes to integrate data from various sources, ensuring consistency and reliability. Created interactive dashboards and custom reports using tools like Power BI to effectively communicate insights. Identified and implemented improvements in BI processes for performance optimization of queries and reports. Collaborated closely with stakeholders to grasp business requirements and ensured BI solutions aligned with organizational needs. Managed BI projects from conception to implementation, adhering to deadlines and achieving project goals. Provided training and mentorship to junior team members, sharing best practices in BI. Performed ongoing maintenance and support of BI solutions, offering technical troubleshooting and updates as necessary. Applied predictive analysis techniques to forecast future trends, facilitating proactive decision-making. Ensured data quality by identifying and correcting integrity, consistency, and accuracy issues in data sets utilized for analysis.

Senior Implementation Technician
1/1/2022 - 11/1/2023

Developed and implemented system configurations and parameterizations at client sites, including requirement sizing and system integration. Conducted thorough process validations with clients and provided comprehensive user training. Led project management efforts, assessed and proposed business area improvements, and provided continuous support for processes under responsibility. Detailed, followed up, and validated proposed solutions. Created detailed documentation to support software use by clients and facilitate N0 call handling and resolution. Actively participated in agile ceremonies within the assigned squad.

Implementation and Support Coordinator
12/1/2019 - 1/1/2022

Served as a technical support analyst with a focus on system deployment and network infrastructure management. Led deployment training sessions for clients, ensuring comprehensive understanding and application of systems. Instrumental in developing the organization's BPM flowchart and creating a standardized deployment model. Responsibilities included detailing, monitoring, and approving proposed solutions, as well as training and providing ongoing support to users of developed or acquired systems. Produced extensive documentation to facilitate software use at the client level, supporting level N0 in service and resolution of calls. Actively participated in agile ceremonies within the squad, contributing to collaborative and efficient project development.

IT Manager
1/1/2019 - 12/1/2019

Oversaw the operations of the Information Technology division, emphasizing the development and implementation of high-technology projects, process rationalization, and process redesign. Managed and integrated systems while guiding and mentoring team members according to project guidelines. Provided internal support with a focus on Infrastructure, including the creation of Email, Extension, and corporate network access. Managed network assets and network services such as file servers, DNS, DHCP, web and FTP servers, VPN, GPO, and backup solutions. Developed troubleshooting strategies for primary organizational issues and managed IP telephony systems. Implemented, tested, approved, and updated the billing system. Prepared management reports aimed at optimizing results and led the migration from analog to digital (IP) telephony along with the implementation of multichannel tools. Demonstrated expertise in network asset management, service management, and system integration using advanced technology tools and frameworks.

Management of Information Systems at UCS - University of Caxias do Sul
2012 - 2018

Microsoft Power BI for Business Intelligence and Data Science - 72H – DATA SCIENCE ACADEMY at Data Science- 72H – DATA SCIENCE ACADEMY
12/1/2023

SQL at UDEMY
1/1/2022