Cristine K.

IT Operations Specialist

Head of IT Services
5/1/2023 - Present

Leads the IT services team, overseeing a multidisciplinary team that includes coordinators, consultants, analysts, and project managers. Manages and mentors the team to foster professional development and enhance team performance. Coordinates strategies and operations to ensure service efficiency, driving initiatives to improve processes, increase productivity, and ensure customer satisfaction. Implements and monitors area indicators in alignment with strategic company definitions.

Delivery Manager
8/1/2021 - 5/1/2023

Led a diverse portfolio of projects, managing the entire project lifecycle from conception to post-implementation phase. Identified and implemented continuous improvement opportunities in delivery processes, resulting in enhanced operational efficiencies and improved service quality. Successfully coordinated the implementation of the INFLOR system and its integration with the SAP system for a prominent client. Oversaw team coordination and all project stages, from planning to execution, ensuring system integrations and alignment with client requirements.

IT Operations
11/1/2020 - 8/1/2021

Led vendor management and support contracts for SAP systems and integrated systems, ensuring exceptional service delivery. Coordinated and facilitated regular status meetings to maintain transparency and strategic alignment. Developed and reviewed Requests for Proposals (RFPs), conducted thorough technical analyses of proposals, and managed supplier transitions to guarantee uninterrupted service continuity.

SAP Project Manager
8/1/2019 - 11/1/2020

Managed a team of consultants while establishing and maintaining robust customer relationships, ensuring compliance and the delivery of high-quality services through strict control of support contracts. Implemented processes and led continuous improvements to enhance service quality and customer satisfaction. Acted as project manager for clients, engaging in strategic planning, schedule development, weekly performance measurements, monitoring, and activity prioritization. Spearheaded the Harmonia Project, which unified SAP systems between two major companies, involving effective coordination of PMO activities and comprehensive team management. Developed technical proficiency in SAP modules and project management methodologies to ensure seamless integration and efficient workflows.

SAP Project Manager
3/1/2019 - 5/1/2019

Led and oversaw the SAP Sustenance and Projects contract, managing comprehensive SAP sustenance/support projects and calls, and driving the implementation of improvements. Directed a team of functional and ABAP consultants, ensuring efficient project execution and support. Established and maintained solid relationships with stakeholders, streamlining communication and fostering collaboration.

SAP Project Manager
8/1/2018 - 1/1/2019

Managed the implementation projects of the WCM sub-module of PM and the Integrated Asset Management System (AIS) within the ERP Standard Implementation Program. Developed expertise in ERP systems, specifically focusing on asset management and project management modules. Coordinated and streamlined implementation processes across multiple company environments, ensuring efficient integration and adherence to standards for the 10 companies within the group.

SAP Projects and Support Manager
5/1/2017 - 7/1/2018

Managed the SAP Maintenance/Support Contract and oversaw SAP projects, demonstrating substantial expertise in SAP implementation. Supervision included projects such as Sped Contributions, REINF, eSocial, PPE Management, Sped Fiscal, ANEEL, Fiori Portal, and more. Acted as a key problem-solving focal point for both onsite and remote teams. Planned and managed project scope, risks, deadlines, and costs while closely monitoring pending issues and preparing status reports. Conducted interviews to hire new team members, ensuring the selection of qualified candidates.

SAP ABAP / ORACLE Consultant
4/1/2015 - 5/1/2017

Gained expertise in analysis and development using ABAP and Oracle languages, specifically within the commercial sector to enhance customer relationships. Developed and customized SAP interfaces and processes in the MASTERSAF system, contributing to optimized business workflows for notable clients in various industries.

SAP ABAP / PMO Consultant
2/1/2012 - 11/1/2014

Developed proficiency in SAP ABAP and Webdynpro languages, including extensive experience in analysis and development. Facilitated workshops to analyze and design SAP solutions, while actively participating in the commercialization of new projects and supporting simultaneous management of SAP and Weblegacy projects. Planned and monitored projects, ensuring adherence to scope, risk mitigation, timing, and cost constraints. Conducted status report meetings for clients and senior management to ensure transparent communication and project alignment.

Managing Partner
7/1/2009 - 1/1/2012

Managed administrative and financial activities, while prospecting for new clients, conducting commercial presentations, and negotiating proposals. Drafted license and service contracts and developed analysis and development skills in the CARIBE ERP system using Delphi and Oracle. Additionally, managed support tickets, ensuring timely resolutions and maintaining system efficiency.

DELPHI/ORACLE Developer Analyst
7/1/2007 - 6/1/2009

Performed comprehensive analysis, requirements gathering, development, and documentation to enhance and resolve incidents within the GCA system and CARIBE ERP for FIBRIA Celulose. Utilized expertise in Delphi and Oracle to develop and implement effective solutions.

Information Technology at FAESA
2005 - 2012

Leadership, Innovation and Management 3.0 at Pontifical Catholic University of Rio Grande do Sul
2018 - 2019

Information Technology at GPLux Consultancy - SAP Education and Training
2020 - 2020