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Franciane M.
Scrum Master

Miro
Salesforce
Trello
Jira
Bio

Possessing extensive experience in the technology sector, the professional specializes in process optimization and the dissemination of best practices related to agility. Their expertise encompasses governance and agility, focusing on tasks such as process mapping, conceptual promotion of agility, team assessments, metric analysis, and the configuration of management tools. A strong motivation derived from overcoming challenges consistently drives their pursuit of objectives.

In 2022, the individual participated in an exchange program in England, where they immersed themselves in both the local culture and the English language. Initially possessing basic English proficiency, they achieved an intermediate level by the end of the program and have continued their studies with the aim of attaining fluency.

  • Process Analyst | Agilist
    3/1/2022 - 6/1/2023

    Developed expertise in Governance and Agility, successfully performing process mapping and disseminating agility concepts. Conducted comprehensive team assessments and analyzed relevant metrics to optimize performance. Demonstrated proficiency in setting up and managing tools like Jira, Movidesk, and Zendesk.

  • Agilista in English is Agilist.
    12/1/2019 - 2/1/2022

    Gained extensive experience in the Agility area by working with various teams. Conducted agility training during onboarding, facilitated Scrum cadences, and analyzed metrics. Developed expertise in setting up and managing tools to support Agile methodologies.

  • Support Analyst
    7/1/2017 - 12/1/2019

    Developed expertise in handling customer requests using a comprehensive bug management tool and telephone service. Ensured prompt and effective resolution of customer issues by leveraging strong communication skills and in-depth knowledge of the bug tracking system. Facilitated seamless customer service experiences through diligent follow-ups and a systematic approach to issue management.

  • Business Intelligence at Big Data at University Center of João Pessoa
    2017 - 2019

  • Bachelor of Information Technology Management at University Center of João Pessoa
    2015 - 2017

  • Postgraduate degree in Project Management at Descomplica Digital College
    2023 - 2024

  • Agile Metrics Course at CESAR
    7/1/2022

  • Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
    1/1/2019

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