Igor A.

Business Operations Specialist

Systems Analyst - Systems and Business
1/1/2017 - Present

Financial and operational efficiencies were significantly enhanced by managing and implementing various systems projects. Spearheaded the deployment of the Fusion Platform tool (BPMN) in 2017 and successfully transitioned a factory environment to a Paperless system using tablets. This initiative bolstered safety, reliability, and response times while reducing costs associated with paper usage, storage, and labor. Implemented four BPMN processes across Asia, along with the Senior HR system focusing on Time Management, Safety, and Access Control. Projects involved comprehensive tasks such as requirements gathering, process modeling, project management, and hands-on development. Technical and functional documentation was also crafted to support these initiatives. Training programs for business areas within the company were developed and delivered, backed by experience in requirements analysis and process modeling. Provided robust support for various enterprise solutions (Oracle, Synchro, Fusion, Senior, Power BI, SharePoint), leveraging expertise in Oracle ERP and SQL Server/PL SQL.

Systems Analyst - Plant Floor
10/1/2013 - 1/31/2017

Implemented the IPF system (Integrated Plant Floor) focusing on Production, Quality, and Logistics, ensuring efficient inventory management and control. Conducted functional testing, validation, and updates in accordance with new system versions. Spearheaded improvement projects and automation initiatives within the factory environment. Developed comprehensive reports utilizing SQL Server language. Provided technical support for printers and handscanners in Production and Logistics lines. Addressed and resolved production-related issues and incidents effectively.

IT-Support
7/1/2010 - 10/31/2013

Acquired expertise in handling support calls and requests across all areas of the company, ensuring effective and responsive IT support. Developed skills in the installation, configuration, and adjustment of various software applications, enhancing system performance and user satisfaction. Proficient in configuring, formatting, and troubleshooting both company computers and notebooks, maintaining optimal functionality and user productivity. Demonstrated proficiency in performing preventive and corrective maintenance on printers, computers, and other related equipment, ensuring minimal downtime and extended equipment life. Managed daily IT routines including server backups using tape storage, maintaining DataCenter organization, and managing infrastructure racks, contributing to efficient data management and secure IT operations.

Printer Technician
7/1/2009 - 6/30/2010

Engaged in preventive and corrective maintenance of inkjet, laser, and wax printers across various brands and models. Conducted field service and customer visits to perform maintenance tasks, including the pick-up and delivery of supplies and equipment. Managed the installation of printers on servers, ensured proper IP configurations, and performed network mapping. Executed maintenance of laboratory equipment, including the correction and repair of logic boards and other peripherals.

Printer Technician
7/1/2008 - 6/30/2009

Developed expertise in the cleaning and preventive/corrective maintenance of inkjet and laser printers. Performed comprehensive maintenance of laboratory equipment, which included corrections and repairs of logic boards and other peripherals. Served as a resident technician for a period of six months, managing the installation and ongoing maintenance of over 60 printers for a large educational group.

Electronics Technician at Industrial Technical College
2007 - 2008

Design Thinking and Creativity in Business at UniCesumar is not an educational degree; it's an educational institution. Could you please provide an educational degree to proceed with the translation if needed?
2021 - 2023

Bachelor of Computer Network Technology at Santa Cruz University Center
2010 - 2015