Igor D.
QA Engineer

Skills

Sql

Microsoft Excel (Advanced Analytics Add-ons)

Python

Postgresql

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Bio

Tester Pleno in the ERP and retail systems segment with extensive experience in collaborating closely with development teams to ensure quality and efficiency in solution delivery. Possesses a deep understanding of retail business rules, contributing significantly to the enhancement of project outcomes. Demonstrates a commitment to excellence and continuous improvement, consistently prepared to address new challenges and contribute to the success of innovative projects.

test analyst
8/1/2021 - 2/1/2024

Excelled as a manual test analyst for an ERP system in the retail sector, consistently delivering meticulous testing processes without automated integration. Effectively led a team of four people, ensuring seamless coordination and high-quality output. Took charge of version releases, managing the end-to-end process to guarantee timely and accurate releases. Developed expertise in the intricacies of ERP systems tailored to retail, leveraging detailed manual testing techniques to identify and rectify issues, enhancing system reliability and performance.
Senior Support Analyst
7/1/2020 - 8/1/2021

Gained extensive experience in customer service, focusing on resolving technical issues and ensuring high levels of customer satisfaction. Acquired advanced skills in server installation, including setup, configuration, and maintenance of server hardware and software. Conducted in-depth analysis of critical calls, identifying patterns and root causes to improve overall service efficiency. Developed proficiency in utilizing various monitoring and diagnostic tools to troubleshoot and resolve issues effectively. Demonstrated strong analytical and problem-solving abilities to enhance service delivery and support infrastructure.