Israel C.

Back-end and Systems Engineer

Internship - Network Analyst
1/2/2001 - 1/2/2002

Developed proficiency in network and hardware maintenance, including comprehensive user management and preventive maintenance for the control systems of injection robots. Gained expertise in network certification and implemented robust backup control procedures. Managed sector purchases efficiently to support operational needs.

Application Development Senior Analyst - Oracle PL/SQL
1/2/2019 - 1/2/2019

Developed and implemented business rules for social security tax calculation using Oracle PL/SQL. Designed input calculation models and managed data integration through XMLs. Demonstrated expertise in application architectures, configuration and release management, and build management techniques to ensure a streamlined development process. Enhanced technical proficiencies in building and deploying complex systems while maintaining a focus on performance optimization and reliability.

Application Development Senior Analyst - BackEnd Java
1/2/2019 - Present

Executed bug fixes and implemented system enhancements for the management system of various seaports globally, utilizing proficiency in Java and WebService technologies. Developed and consumed RESTful APIs and utilized SoupUI for API testing. Deployed applications using Tomcat server and managed code versioning with Git. Coordinated tasks and tracked project progress through Azure DevOps Server, ensuring efficient issue resolution and continuous improvements.

Application Development Senior Analyst - Team Leader
1/2/2016 - 1/2/2019

In the role of Development Leader, demonstrated expertise in ERP implementation, particularly with Oracle EBS. Acted as the primary contact between the client and development teams, collaborating with front-end leaders to enhance development quality, ensure proactive planning, and maintain alignment across involved areas. Coordinated closely with the client's IT team to mitigate development impacts and mediated necessary negotiations and alignments. Monitored potential issues that could affect development timelines and proactively intervened to expedite resolutions. Managed various critical responsibilities including demand management, assessing delivery impacts in the environment (Patches), and overseeing tools such as Rational Team Concert and the Quality Management Application.

Key responsibilities included leading client and team alignments on development matters, performing initial incident analysis, planning CUTOVER for demand installations, and extracting project management indicators. Maintained the project ETL using Oracle Data Integrator (ODI) and managed client user access to development tools. Controlled user access through MyClientID and managed 28 VDIs related to Oracle and BI systems. Ensured quality control of all deliveries and addressed additional development-related aspects as needed, showcasing a comprehensive ability to handle complex technical environments and align multi-faceted development projects effectively.

Software Engineering - Application Developer
1/2/2010 - 1/2/2016

Designed, developed, and configured software systems to meet market and client requirements, encompassing phases from analysis, design, and implementation to quality assurance, delivery, and maintenance. Applied deep expertise in configuring and managing software releases. Developed robust application architectures and facilitated design and build enablement, ensuring effective build management. Utilized a range of technical skills including Java, PL/SQL, Shell Scripts, and the Spring Framework (specifically Spring Batch, MVC, Security, Multithreads, and Web Services). Worked extensively with Weblogic, SVN, CVS, and Apache Tomcat. Developed and maintained SOAP web services, ensuring seamless integration and high performance.

Corporate Sales - Claro S.A.
1/2/2008 - 1/2/2009

Oversaw a team of consultants for corporate plans within the telecommunications sector, ensuring effective supervision across three cities (Campina Grande, Patos, and Sousa). Managed client relationships and spearheaded prospecting efforts to expand the client base. Held accountable for the recruitment and training of new employees, ensuring they were equipped with the necessary skills and knowledge for performance excellence.

Corporate Sales - Tim Business
1/2/2007 - 1/2/2008

Supervised a team of consultants for TIM corporate plans, managing operations across the cities of Campina Grande, Patos, and Sousa. Oversaw client management and prospecting activities while being responsible for the hiring and training of new employees. Utilized Accenture P2B software for operational efficiency. Began tenure as a sales consultant and earned a promotion to supervisor based on exceptional performance, earning five awards as the best supervisor in the company and two awards as the best TIM Supervisor in PB. Engaged in various training sessions, workshops, and participated in the national convention of TIM, further enhancing industry knowledge and leadership skills.

Sales Promoter
1/2/2007 - 1/2/2007

Executed customer service responsibilities across various retail outlets including Americanas, HiperBompreço, Insinuante, and EletroShopping. Specialized in the sales of prepaid and postpaid mobile phones, demonstrating extensive knowledge of telecommunication products and services. Developed expertise in customer relationship management and sales techniques to enhance user experience.

Sales Promoter - Oi Telephony
1/2/2006 - 1/2/2007

Developed strong customer service expertise while working in various retail environments, including handling customer inquiries and ensuring high satisfaction levels. Specialized in the sales of prepaid and postpaid cell phones, with a primary focus on achieving sales targets for postpaid plans. Enhanced telecommunications knowledge through multiple training sessions, enabling the provision of informed and accurate product recommendations to customers.

Specialized Maintenance and Sales
1/2/2003 - 1/2/2004

Specialist technician in fiscal printers with a focus on Bematech products, overseeing maintenance, repair, sealing, and installation of fiscal equipment. Developed expertise in handling Bematech's range of fiscal printers. Additionally, provided sales and technical support for automation software, enhancing the overall operational efficiency for clients.

Customer Support
1/2/1998 - 1/2/2000

Acquired extensive experience in customer service both via phone and on-site, addressing technical issues and providing solutions for internet connectivity problems. Gained proficiency in server maintenance and preventative measures, ensuring optimal performance and uptime of the company's servers. Developed strong troubleshooting and problem-solving skills while managing server-related incidents. Worked 12-hour shifts on weekends and 6-hour shifts during the week, demonstrating flexibility and dedication to maintaining high service standards.

Telematics at Federal Institute of Paraiba IFPB
2007 - 2014