Jonair P.

QA Engineer

test analyst
4/1/2022 - Present

Developed expertise in automating tests using Selenium WebDriver and Robot Framework across various platforms, including web, API, and desktop applications. Gained proficiency in utilizing Git for version control and implemented DevOps practices to streamline the testing process and enhance collaboration among team members.

Computer Technician
1/1/2018 - 4/1/2022

Worked extensively on troubleshooting and resolving technical issues in a high-volume call center environment. Developed strong expertise in operating systems, specifically Windows and macOS, as well as networking protocols such as TCP/IP, DNS, and DHCP. Proficient in remote desktop solutions like TeamViewer and LogMeIn, resulting in efficient resolution of client issues. Gained hands-on experience with hardware troubleshooting and software installations, including the use of diagnostic tools and system recovery procedures.

Utilized CRM software for ticket management and customer interaction documentation, ensuring accurate and timely updates. Acquired advanced skills in scripting languages, notably Python and Bash, to automate repetitive tasks and streamline workflows. Employed comprehensive knowledge of virtualization technologies, particularly VMware and Hyper-V, to support server environments and troubleshoot virtual machine issues.

Participated in regular training sessions to stay current with emerging technologies and security protocols, including firewalls and antivirus solutions. Demonstrated proficiency in service management frameworks, specifically ITIL, to adhere to best practices in incident and problem management. Actively engaged in root cause analysis to prevent recurrence of technical issues and improve overall service delivery. Excelled in communication and interpersonal skills, fostering strong relationships with team members and clients to achieve high customer satisfaction ratings.

Computer Support Technician
10/1/2016 - 12/1/2017

Developed advanced troubleshooting skills by resolving diverse technical issues related to hardware, software, and network configurations. Gained in-depth knowledge of Windows and Linux operating systems, facilitating seamless cross-platform support. Improved proficiency in using remote desktop tools such as TeamViewer, AnyDesk, and Windows Remote Desktop, ensuring efficient and effective remote assistance. Mastered CRM systems like Zendesk and Salesforce for tracking and managing support tickets, enhancing customer service and response times. Utilized virtualization technologies, particularly VMware and Hyper-V, to diagnose and resolve virtual machine performance issues. Applied scripting expertise in Python and Bash to automate routine tasks, significantly reducing response times and increasing efficiency. Demonstrated strong analytical skills with the ability to perform root cause analysis on complex technical problems, leading to long-term solutions and reduced recurrence of issues. Showcased adept communication skills by providing clear, concise instructions and support to non-technical users, ensuring a thorough understanding and resolution of their issues.

Business Administration at International University Center UNINTER
2017 - 2019

Analysis and Development of Systems at International University Center UNINTER
2017 - 2019

CTFL - Certified Tester Foundation Level at ISTQB® - International Software Testing Qualifications Board
2/1/2022

Information Security Foundation based on ISO/IEC 27001 at EXIN
7/1/2018

ITIL® Foundation Certificate in IT Service Management at AXELOS Global Best Practice
5/1/2018