Jonas S.

Project Manager

Software Technical Lead
3/1/2023 - Present

Addressed technical support solutions for Sales teams, utilizing CRM Hubspot and Hubchat®️. Coordinated tasks and activities within the Support and Implementation teams using the Scrum methodology with Jira Software. Maintained architecture for information sharing and integrations through Webservices, Rest API, and Chatbots via Whatsapp, leveraging IBM Watson for automated data collection. Created and maintained robust product roadmaps and backlogs, developed features/epics, and user stories, and collaborated with development teams for sizing and estimation. Participated in daily meetings to solve product hurdles, addressed queries related to stories, and validated “completed” stories. Regularly reported status to stakeholders through deliverables presentations, highlighting risks and opportunities. Managed continuous product improvement and contributed to the establishment and management of the Product Governance process. Identified business opportunities and applied technical knowledge to solve them, serving as a mediator for internal and external customer needs. Oversaw monitoring and control tools, managed risks and issues, and ensured product quality.

BackOffice Systems Management
8/1/2021 - 1/1/2023

Managed BackOffice systems including Office365 and Bitrix24, emphasizing the identification of opportunities for process improvement and automation. Expertise in mapping business processes to enhance operational efficiency and improve business management. Provided comprehensive training to users on the utilization of BackOffice systems across various company platforms and applications.

Tech Leader
11/1/2020 - 7/1/2021

Developed proficiency in team coordination and motivation, ensuring cultural consistency and acting as a role model. Delivered training sessions to enhance team skills and collaborated on creating effective technical solutions. Introduced innovative ideas and creatively addressed performance barriers by adopting optimal technical and technological solutions. Advocated for the adoption of new technologies, innovations, and conducted research, encouraging the team to venture beyond their technical comfort zones. Implemented contemporary development models and trends, managing the execution of digital projects and integrated in-person actions. Monitored and measured project progress while cultivating the team's ability to independently resolve issues, adapt to unforeseen situations, and practice empathy. Established clear goals and guided the team using OKR frameworks.

Senior Implementation Consultant
9/1/2019 - 11/1/2020

Specialized in Bitrix24 CRM platform, focusing on mapping customer needs and assessing risks. Presented development and implementation scenarios tailored to the solution. Implemented and trained end-users across different business areas, and developed comprehensive documentation and support materials. Modeled, developed, and created workflows for medium to large clients. Served as a business expert across various segments, acting as a technical and structural analyst of processes. Suggested and applied best practices for the implementation of proposed solutions.

Implementation Consultant
4/1/2019 - Present

Executed Hubspot software implementation projects across various companies in Brazil, focusing on optimizing sales automation processes. Conducted client meetings via videoconference to assess needs, propose tailored solutions, and provide training sessions. Analyzed performance results of the integrated sales process automation to ensure alignment with client objectives and improve overall efficiency. Developed expertise in project management, solution-oriented consulting, and client relationship management throughout the implementation lifecycle.

Business Process Consultant
1/1/2019 - 1/1/2020

Executed software and methodology implementation projects, focusing on sales acceleration and revenue enhancement, throughout companies in Brazil. Conducted extensive videoconference meetings with clients to ensure seamless communication and project progress. Led the development of tools and proposed innovative solutions, while also training personnel on new systems and methodologies. Analyzed performance results from process automation, specifically through the implementation of the pre-sales function, employing SPIN Selling techniques to optimize sales outcomes.

Project Management Coordinator
2/1/2018 - 12/1/2018

Managed a portfolio of strategic and transformational projects, employing Agile methodologies for streamlined communication and progress tracking among managers and directors. Mentored project leaders on the adoption and application of methodologies and tools, including the use of specific systems and templates. Utilized Design Thinking techniques such as PMCANVAS to draft proposals, design solutions, and define project scopes effectively. Developed comprehensive business plans focusing on economic return on investment (ROI) and budgetary feasibility. Analyzed and structured customer service solutions integrating SAC, CRM, and multi-channel services, as well as active and receptive systems. Coordinated the expansion of the service network to new regions and oversaw the development of the company's strategic planning initiatives. Led weekly sprint meetings and ensured diligent backlog monitoring, fostering a collaborative and productive project environment.

Project Management Coordinator
3/1/2017 - 1/1/2018

Managed the company's project portfolio, emphasizing the prioritization of strategic and transformational initiatives. Developed a centralized reporting system tailored for senior management, including directors and the president. Structured the project governance system to include necessary approvals, consistent reporting, and clear guidelines. Created standardized methodologies for project execution, employing PMBOK for high-complexity projects and Agile with Scrum for lower-complexity initiatives. Conducted comprehensive training programs for project leaders, focusing on methodologies and tools such as systems and templates. Implemented an integrated project management system using Project, SharePoint, and PowerBI, and developed KPIs and indicators for effective monitoring and control. Utilized Design Thinking techniques like PMCANVAS for proposal development, solution design, and project scope definition in collaboration with customers. Demonstrated expertise in leadership and provided technical support to project teams.

Support and Implementation Management
5/1/2016 - 12/1/2016

Demonstrated expertise in structuring, implementing, and managing the technical support area, customer service, and software development. Acted as a Product Owner, leveraging skills to define software evolution within the healthcare sector. Gained comprehensive experience in Information Systems and Medical Management specifically for clinic management, medical offices, medical groups, and anesthesiology cooperatives. Utilized advanced technical capabilities to ensure the delivery of high-quality solutions and continuous improvement of healthcare software products.

Consultant
3/1/2008 - Present

Specialized in Business Process Consulting, focusing on mapping and enhancing business processes to boost operational efficiency and optimize business management. Conducted thorough System Usage Analysis to identify improvement opportunities, leading to increased utilization of the Human Resources system. Functioned as a Solution Architect, crafting technical solutions for the automation of computerized routines through management systems. Provided technical coordination for projects, overseeing the development and implementation of automation solutions in integrated systems. Offered consultancy services for implementing the Human Resources system for large-scale clients across Brazil.

Senior Pre-Sales Manager
10/1/1997 - 1/1/2016

Developed and coordinated implementation projects for payroll operational routines for companies with extensive employee bases, including routines for firms with up to 14,000 employees. Led the implementation team for access control systems and monitoring environments at a substantial number of radio stations for a major telecommunications operator. Contributed to the deployment of computerized management systems for Occupational Safety and Health across various industries, enhancing compliance and safety metrics. Conducted thorough analysis for system adherence and customized human resources management software to meet specific requirements for a diverse client roster. Facilitated new business development in the pre-sales area by delivering technical product presentations, accurately assessing customer needs, and successfully closing contracts. Evaluated and proposed comprehensive HR solutions tailored for significant corporations across diverse sectors.

Project Management at UNISOCIESC - Santa Catarina Educational Society University
2006 - 2009

Internet is not an educational degree. Could you please provide an educational degree, or if you meant something else, clarify your request? at Santa Catarina State University
2000 - 2002

Business Administration at Anhanguera Educacional
2018 - 2019

Entrepreneurship, Business and Startups at Fast MBA
2020 - 2020

React-Native - Learning Fast at Udemy
10/1/2023

Software Development Certification at TheDigitalAdda
10/1/2023

Mobile Application Development Certification at TheDigitalAdda
10/1/2023

CC50 - Harvard's Computer Science Course in Brazil at Fundação Estudar
6/1/2023

Agile Projects with SCRUM at DIO
4/1/2023

Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile
1/1/2023

Salesforce: Sales Automation for Salespeople at LinkedIn
1/1/2023

Salesforce Essential Training at LinkedIn
1/1/2023

Improving Your Listening Skills at LinkedIn
12/1/2021

Outbound Marketing & Sales Specialist at Universidade Rock Content
9/1/2019

Project Management with a Focus on Information Technology at IETEC - INSTITUTO DE EDUCAÇÃO TECNOLÓGICA
2/1/2017

Scrum 100 Lero Lero at Udemy
5/1/2016