Ketelem L.
IT Operations Specialist

Skills

Jira

Ketelem is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

With a decade of experience in IT, specializing in data analysis, software quality, and system support, this professional has concentrated on Project Management for the past five years. Key roles have included serving as Scrum Master and Product Owner in projects across diverse sectors such as IT, agriculture, and construction. Proficiency in methodologies like Scrum, Test-Driven Development, Waterfall, and the Scaled Agile Framework underscores a versatile skill set. This diverse experience has highlighted a strong aptitude for guiding teams and delivering high-quality, efficient products.

Support / IT
9/1/2013 - 3/1/2015

Executed the registration of service orders and effectively resolved users' questions, ensuring smooth operations. Conducted comprehensive Moodle training within the sector to enhance user proficiency. Handled the installation and maintenance of equipment, ensuring optimal functionality. Assisted in recording and broadcasting video lessons, contributing to seamless educational delivery.
Project Manager
2/1/2022 - Present

Managed project demands using Trello and documented both new and legacy systems comprehensively. Engaged in system quantification utilizing Function Points and actively participated in PDCA construction meetings and Management 3.0 training. Monitored and measured KPIs and SLAs for ongoing projects, ensuring they met predefined standards. Generated and issued detailed Project Monitoring Reports to managers to keep stakeholders informed on progress and performance.
Quality Analyst
6/1/2021 - 12/1/2021

Executed functional tests on various systems, showcasing strong attention to detail and problem-solving skills. Generated comprehensive reports utilizing MySQL and MariaDB, which supported data-driven decision-making processes. Conducted meticulous test planning with the creation of detailed test scenarios to ensure exhaustive evaluation of system functionalities. Documented system bugs and issues on Confluence, maintaining clear communication and traceability of problem resolution efforts. Utilized Jira for organizing and managing the task board, aligning with team OKRs and ensuring workflow efficiency. Demonstrated alignment with Test-Driven Development (TDD) methodology to enhance software reliability and maintainability.
Data Analyst
2/1/2021 - 2/1/2022

Developed proficiency in constructing data spreadsheets and charts, along with building interactive panels using Power BI. Undertook tasks involving extraction and updating of data in databases, ensuring data integrity and accuracy. Generated detailed employee productivity reports, providing actionable insights for performance improvement.
Scrum Master Project Manager
6/1/2020 - 6/1/2021

Developed expertise in recruitment and selection processes for team building. Engaged in client meetings to gather requirements and negotiate contract values effectively. Gained proficiency in preparing contracts and managing comprehensive project development reports. Led and managed the project development team, ensuring alignment with HR and other departments to streamline operations and achieve project goals.
Scrum Master Project Manager
10/1/2019 - 6/1/2020

Managed project contracts and led the project team, ensuring effective task management through GitLab. Assisted in database modeling and conducted thorough testing, reporting bugs efficiently. Monitored and measured the team's performance, generating comprehensive productivity and management reports.
Software Quality Analyst
8/1/2018 - 1/1/2020

Developed expertise in conducting functional tests on various systems, ensuring robust performance and reliability. Demonstrated strong skills in generating comprehensive reports using MySQL for data analysis and validation. Planned and created detailed test scenarios, contributing to thorough test planning processes. Responsibly documented bugs within the system, enhancing overall software quality and facilitating effective troubleshooting and resolution by the development team.
Project Consultant
12/1/2017 - 10/1/2020

Designed and delivered comprehensive training programs for new employees, ensuring smooth onboarding and proficiency in required skills. Managed contract termination procedures with a focus on compliance and efficiency. Updated and maintained critical project documentation, ensuring accuracy and accessibility. Applied Design Thinking methodologies to drive innovation and enhance project outcomes.
Project Management Internship
4/1/2017 - 4/1/2018

Developed expertise in strategic planning by assisting in the construction of comprehensive strategies. Conducted detailed descriptions of mapped processes to ensure clarity and efficiency. Demonstrated skills in project management through active involvement in the control, planning, and successful completion of various projects.
IT Support
3/1/2015 - 3/1/2017

Managed the registration of service orders and resolved customer queries efficiently. Conducted comprehensive training sessions for department staff on various systems used within the organization. Performed installation and maintenance of technical equipment, ensuring optimal performance. Delivered support for multiple systems, showcasing a strong understanding of technical troubleshooting and problem resolution.

Virtual Environments and Web Systems at Federal University of Mato Grosso
2013 - 2018
Network Systems and Telecommunications at Federal Institute of Education, Science and Technology of Mato Grosso
2019 - 2021