Leandro N.Product Manager
Skills
Graduate in Accounting with further specialization in Product Management and currently engaged in English studies. The professional trajectory commenced in Technology in 2011, initially as a User Support specialist. Career progression has included roles such as Support Manager, Systems Manager, Business Analyst, and presently, Product Owner. In this capacity, the focus is on directing self-service product initiatives across the Wholesale, Retail, and Home Center segments. Dedicated to the role, there is a continuous commitment to seeking improvements that enhance the value of delivered outcomes.
Implementation Consultant
10/1/2023 - Present
Developed expertise in conducting training and capacity building for clients, ensuring effective onboarding and utilization of systems. Supported client processes by providing guidance and troubleshooting to optimize their use of the software. Guided clients in best practices for system usage to enhance efficiency and productivity.Customer Service Manager
6/1/2023 - 10/1/2023
Led and managed the service and implementation teams, overseeing daily operations and ensuring service excellence. Developed and tracked key performance indicators (KPIs) to measure team productivity, efficiency, and service quality. Utilized advanced project management and monitoring tools to streamline processes and improve team collaboration. Implemented strategic plans to enhance service delivery, resulting in increased customer satisfaction and retention. Demonstrated strong leadership and organizational skills, fostering an environment of continuous improvement and professional development within the teams.Product Owner
9/1/2022 - 4/1/2023
Responsible for maintaining and disseminating Agile culture through the use of Kanban and Scrum methodologies. Managed product backlog and roadmap, defining product direction and ensuring alignment with overall business goals. Provided the development team with clear product guidelines, metrics, and indicators to follow. Conducted refinement workshops, discussing user stories in detail with the team. Oversaw product development and kept stakeholders informed about ongoing actions and progress. Developed strong skills in Agile frameworks, product management, team communication, and metric analysis.Senior Product Owner
1/1/2022 - 9/1/2022
Overseeing the management of PIX features, demonstrating expertise in the implementation and optimization of this instant payment system. Led the integration efforts with various banking institutions, ensuring seamless and secure interfacing with financial networks. Additionally, managed the Digital Wallet App, focusing on enhancing user experience, maintaining high-level security protocols, and facilitating efficient transactions.Product Owner | E-commerce - Studio Z Shoes
9/1/2021 - 12/1/2021
Oversaw the management of an e-commerce platform, ensuring its seamless operation and optimization. Prioritized the product backlog to streamline development processes and address critical issues effectively. Spearheaded the evolution and support of the platform, implementing new features and maintaining system stability. Focused on enhancing the customer experience by identifying improvement areas and executing strategic initiatives to meet user needs.Product Owner POS - Retail
10/1/2019 - 8/1/2021
Managed POS and Self Checkout products for the grocery retail segment, including markets, supermarkets, cash and carries, wholesalers, emporiums, convenience stores, and home centers specializing in building materials. Facilitated integrations between POS and CRM platforms utilizing APIs. Supported and evolved the products while maintaining and spreading Agile culture through the use of Kanban and Scrum methodologies. Oversaw Product Backlog and Roadmap management using JIRA, defining product direction, and ensuring visibility to the Development Team.Senior IT Business Analyst
5/1/2017 - 10/1/2019
Analyzed retail market trends to enhance system functionalities and meet market needs. Provided customer service through support and implementation, offering consulting by guiding on system usability. Conducted training sessions for consultants, analysts, and customers. Monitored, evaluated, and analyzed relevant fiscal legislations related to the issuance of fiscal documents such as ECF, NFC-e, SAT, MF-e, and NF-e. Met the needs of clients across various sectors including Retail, Cash and Carry, Wholesaler, Emporium, and Restaurant.Business Analyst in IT
8/1/2014 - 5/1/2017
Developed expertise in providing exceptional customer service, effectively assessing the need for evolution versus adherence to the product. Demonstrated proficiency in offering comprehensive customer support, addressing tool-related queries and assisting with system implementation. Conducted extensive training sessions for consultants, analysts, and clients, ensuring a thorough understanding of product capabilities and efficient system usage.
Accounting at President Antonio Carlos Tocantinense Institute
2007 - 2010Full Stack Developer at Estácio
2023 - 2026Product Management at BBI - Business Behavior Institute
2021 - 2023Teaching English as a Second Language at Federal University of Goiás
2021 - 2021
Advanced Scrum Techniques at LinkedIn
12/1/2021Agile Management at Work: Agile Retrospectives for Process Improvement at LinkedIn
12/1/2021Agile Management at Work: How to Plan with Agile User Stories at LinkedIn
12/1/2021Agile Management at Work: Reports with Agile Charts and Boards at LinkedIn
11/1/2021Agile Software Development at LinkedIn
11/1/2021Agile Management: Leading Change in an Agile Environment at Alura
8/1/2021Digital Product Management: Acceleration at Alura
8/1/2021Digital Product Management: Validation at Alura
6/1/2021Digital Product Management: Product vs. Project at Alura
6/1/2021Digital Product Management: Product Discovery at Alura
5/1/2021Digital Product Management: Prioritization at Alura
5/1/2021Delphi: First Steps with the Language at Alura
3/1/2021Scrum Part 2: The Agile Manifesto, Leadership and Organization in Scrum at Alura Cursos Online
2/1/2021Agile in Practice: Applied Techniques for Agile Management at Alura Cursos Online
1/1/2020Scrum Foundation Professional Certificate (SFPC) at CertiProf
8/1/2019Scrum Part 3: Starting Projects with Agile at Alura Cursos Online
6/1/2019Scrum: Agility in Your Project at Alura Cursos Online
4/1/2019Scrum Part 1: Manage Your Project in an Agile Way at Alura Cursos Online
4/1/2019Agile Methods: Introduction at Alura Cursos Online
4/1/2019
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