Marcelo H.
IT Operations Specialist

Skills

Sql

Github

Microsoft Sql Server

Html

Javascript

Python

Amazon Aws

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Bio

Graduate in Business Administration with technical degrees in Computer Systems and IT Infrastructure from Feevale University, with a career in the Information Technology sector since 2007. Specializes in IT management, governance, and leadership, bringing over six years of experience in these areas. An entrepreneur recognized for a fearless approach, love of travel, and a consistent drive to embrace new challenges.

Systems Analyst
6/1/2020 - 11/1/2020

Developed advanced skills in SQL and PL/SQL for database management and optimization. Utilized tools such as Oracle Database, Microsoft SQL Server, and MySQL for various project needs. Gained proficiency in Python and shell scripting for automation and data analysis. Administered and maintained IT systems using VMware and Hyper-V, demonstrating an ability to manage virtualized environments effectively. Led efforts in data migration and integration projects, ensuring seamless transitions and minimal downtime. Employed ITIL best practices to improve service management processes, achieving higher efficiency and reliability. Utilized JIRA and ServiceNow for ticketing and incident management, showcasing capacity in handling IT support and operations. Developed and optimized reporting using tools like Tableau and Power BI to provide actionable insights for business stakeholders. Implemented cybersecurity measures, including firewall configurations, intrusion detection systems (IDS), and regular security audits. Worked extensively with cloud services, including AWS and Azure, to deploy and manage infrastructure and applications.
Head of IT
7/1/2023 - Present

Successfully oversaw multiple retail locations, enhancing operational efficiency and performance metrics. Developed advanced capabilities in Salesforce for data analytics and customer relationship management. Mastered workforce management systems including Kronos to optimize staffing levels. Leveraged Tableau for comprehensive data visualization and reporting, leading to informed decision-making and strategic planning. Utilized Lean Six Sigma methodologies to streamline processes and reduce waste, significantly improving overall productivity. Coordinated interdepartmental projects using JIRA and Confluence, ensuring seamless collaboration and project tracking. Enhanced inventory management through the implementation of RFID technology, resulting in reduced shrinkage and improved stock accuracy. Conducted extensive market analysis using SQL to identify trends and opportunities, driving sales strategies that enhanced revenue growth. Demonstrated expertise in budgeting and financial forecasting, utilizing advanced Excel functionalities and financial modeling techniques. Spearheaded employee training and development programs, implementing LMS platforms to elevate skill sets and performance standards across teams. Maintained compliance with health and safety regulations using EHS software, ensuring a safe working environment for all employees.
Head of IT
7/1/2023 - Present

Served as an Area Manager, overseeing multiple retail locations and driving operational excellence. Developed a strong expertise in inventory management systems such as Oracle Retail and SAP. Utilized POS systems like NCR to analyze sales data and drive business decisions. Demonstrated proficiency in workforce management tools such as Kronos to optimize staff scheduling and improve productivity. Implemented strategies that enhanced customer experience, leveraging CRM platforms like Salesforce. Regularly used data analytics tools such as Tableau and Power BI to identify trends, improve sales performance, and streamline operations.

Drove initiatives to enhance supply chain efficiency by employing JDA and Manhattan Associates software. Proficient in creating and managing budgets using financial software like QuickBooks and Excel. Extensive experience in conducting performance evaluations and utilizing learning management systems such as Cornerstone to foster employee development. Applied agile project management methodologies, including Scrum and Kanban, to oversee the implementation of new technologies and processes within the stores. Key accomplishments include achieving a 15% increase in annual sales through targeted promotions and reducing operational costs by 10% through process optimization and vendor negotiations.
Head of IT and Telecommunications
1/1/2021 - 6/1/2023

Managed and optimized multiple retail locations, ensuring operational efficiency and excellence. Developed in-depth knowledge of inventory management systems and retail analytics tools to monitor performance and identify areas for improvement. Implemented and streamlined workflow processes using Agile methodologies, resulting in a significant increase in productivity and customer satisfaction. Mastered CRM software to enhance customer relationship management and foster loyalty programs. Conducted data analysis using Excel and Tableau to drive strategic decision-making and support business growth initiatives. Trained and mentored store managers and staff, improving overall performance and team cohesion. Coordinated with marketing teams to develop regional campaigns, leveraging insights from Salesforce for targeted promotions. Ensured compliance with all regulatory requirements and company policies, maintaining high standards in service delivery and operational practices. Proficient in financial forecasting and budget management, using tools like SAP to administer financial plans and reports effectively. Applied Lean Six Sigma principles to minimize waste and optimize processes, ensuring retail operations run smoothly and efficiently.
Systems Analyst
6/1/2019 - 5/1/2020

Developed expertise in troubleshooting and resolving technical issues related to software and hardware systems. Demonstrated proficiency in operating systems such as Windows, Linux, and macOS. Conducted system analysis and utilized scripting languages including Python and Bash to streamline processes and improve system efficiency. Acquired hands-on experience with database management systems such as SQL Server, MySQL, and Oracle, ensuring data integrity and performance optimization. Actively participated in the deployment and configuration of enterprise-wide applications using tools like VMware, Docker, and Kubernetes. Enhanced monitoring and maintenance capabilities through the use of AWS CloudWatch, Nagios, and New Relic. Implemented and managed IT policies and procedures, fostering a secure and compliant technical environment. Facilitated seamless communication and issue resolution across different departments by leveraging ticketing systems such as Jira and ServiceNow. Expanded knowledge in cybersecurity practices, including firewall configuration, intrusion detection systems, and vulnerability assessments. Key projects included migrating legacy systems to cloud infrastructures and improving disaster recovery plans.
Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
1/1/2018 - 5/1/2019

Developed expertise in project management and team coordination within a high-paced environment. Implemented Agile methodologies, fostering collaboration and efficiency across cross-functional teams. Demonstrated proficiency in using project management tools such as JIRA and Trello. Strengthened communication and stakeholder management skills, ensuring clear alignment of project goals and expectations. Enhanced data analysis capabilities through the use of Excel and SQL, providing actionable insights for strategic planning. Led efforts to improve operational procedures, resulting in a significant increase in workflow efficiency. Utilized CRM systems to maintain and analyze customer interactions, supporting informed decision-making processes. Effectively managed resource allocation and deadline adherence, contributing to the successful completion of multiple high-stakes projects.
Support Analyst
3/1/2012 - 6/1/2016

Developed in-depth expertise in analyzing and optimizing IT systems, focusing on enhancing functionality and performance. Utilized comprehensive knowledge of SQL, Python, and Java for efficient data processing and manipulation. Implemented automation scripts using shell scripting and PowerShell to streamline tasks and reduce manual intervention. Demonstrated proficiency in enterprise resource planning (ERP) systems, contributing to seamless integration and data consistency across modules. Leveraged experience with cloud platforms such as AWS and Azure to migrate and manage scalable infrastructure. Employed project management frameworks like Agile and Scrum for effective project delivery and team collaboration. Ensured data security and compliance by applying industry best practices and standards. Utilized tools like JIRA and Confluence for issue tracking and documentation, facilitating transparent and organized workflows. Developed dashboards and reports using Tableau and Power BI to support data-driven decision-making processes.
Systems Analyst
5/1/2011 - 3/1/2012

Developed strong technical expertise in system administration and IT service management. Leveraged proficiency in scripting languages such as PowerShell and Python to automate repetitive tasks, enhancing operational efficiency. Engaged in extensive troubleshooting and support activities, handling complex technical issues related to Windows and Linux operating systems. Administered and optimized performance of VMware and Hyper-V virtual environments, contributing to significant system uptime improvements.

Demonstrated skills in utilizing ITSM tools such as ServiceNow and Jira, streamlining incident and problem management processes. Enhanced network infrastructure through hands-on experience with Cisco and Juniper networking devices, employing in-depth knowledge of TCP/IP, DNS, and DHCP protocols. Deployed and maintained enterprise security solutions including firewalls, antivirus software, and intrusion detection systems, elevating organizational cybersecurity posture.

Collaboratively facilitated system updates and patch management using tools like SCCM and WSUS, ensuring compliance with industry standards and reducing vulnerabilities. Mastery in database administration for SQL Server and Oracle environments was showcased through performance tuning and backup strategies. Fostered continuous improvement by documenting processes and creating knowledge base articles for efficient issue resolution and knowledge transfer within the team.
Systems Analyst
8/1/2008 - 5/1/2011

An IT Analyst with a strong background in enhancing and supporting enterprise-level IT systems, developed extensive proficiency in a variety of technical areas. Proficient in Windows and Linux operating systems, demonstrating expertise in scripting with PowerShell and Bash. Established and maintained virtualized environments using VMware and Hyper-V, ensuring high availability and disaster recovery solutions.

Skilled in database management, achieved fluency in SQL Server, MySQL, and Oracle databases, optimizing and securing data storage. Utilized tools like Jira and ServiceNow for efficient IT service management, ensuring seamless incident and problem management processes. Leveraged AWS and Azure cloud platforms to facilitate robust, scalable cloud solutions, integrating cloud-native services into existing IT infrastructure.

Managed network infrastructure utilizing Cisco routers, switches, and firewalls, implementing advanced security protocols and ensuring network integrity. Displayed command over ITIL framework to enhance IT operations and service delivery. Collated and analyzed system performance data to identify opportunities for efficiency improvements, driving continuous operational enhancements.