Mariza A.
Project Manager

Skills

Jira

Mariza is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

An experienced IT professional, with extensive expertise across diverse roles within the Information Technology sector. Proficient in corporate systems such as Datasul, Senior Sistemas, and Benner Sistemas, and possesses experience with SAP R/3 (PS Module) in a complex environment. Certified in PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), and CSM (Certified Scrum Master), ensuring a structured and efficient approach to work. International exposure includes a year spent in Dublin, Ireland, dedicated to English language improvement. This professional has demonstrated entrepreneurial skills through franchise ownership and personal business ventures over a five-year period in the commerce industry. A recent return to the IT field saw roles such as Technology Team Supervisor and BPM Consultant, currently seeking new opportunities for professional growth.

IT Consultant
4/1/2022 - 9/1/2023

Provided consulting expertise in management and process mapping using BPMN. Developed comprehensive procedures, internal standards, and work instructions to streamline operations. Conducted general training sessions to enhance team skills and knowledge. Utilized the SE Suite tool to facilitate process analysis and documentation.
Support Supervisor
8/1/2021 - Present

Developed expertise with the Queóps ERP system, delivering support services through chat using Rescue and controlling call management via Redmine. Utilized internal communication tools like Discord for efficient team coordination. Demonstrated proficiency in monitoring and analyzing KPIs using Power BI.
Level 2 Monitoring Supervisor
9/1/2020 - 7/1/2021

Supervised the N2 Monitoring Teams for Payware systems, including Visa, Mastercard, and Elo, as well as the Vero Network of BANRISUL. Created and managed 24x7x365 and 16x8x365 schedules, ensuring adherence to SLAs and efficient incident management at the Service Desk.
Franchisee
1/1/2018 - 10/1/2019

Managed a sweets and chocolates trade franchise within a hypermarket setting, implementing a chocolate shop model. Effectively handled comprehensive management, sales, and operational tasks, demonstrating responsibility for overall store operations and ensuring smooth daily functioning. Enhanced understanding and execution of business operations within a franchise contract and sole proprietorship framework. Developed skills in retail management, customer service, sales strategies, and cash handling. Focused on inventory management, supply chain coordination, and optimizing store layout for increased sales.
Owner
6/1/2015 - 10/1/2020

Managed and operated a self-employment venture specializing in custom photo products, including ceramic mugs, stainless steel items, frosted glass, beer glasses, mouse-pads, tiles, and cushions. Developed proficiency in digital imaging and printing techniques tailored to various materials. Leveraged e-commerce platforms such as WhatsApp, Facebook, Instagram, and Mercado Livre to effectively market and sell products, ensuring a broad outreach and customer engagement. Acquired skills in social media marketing, customer service, and digital content creation, enhancing overall brand visibility and sales. Utilized tools for order management and customer relationship management, ensuring efficient business operations and high customer satisfaction.
Partner Owner
6/1/1999 - 3/1/2016

Delivered IT consulting, training, and system development services. Developed advanced knowledge in PHP, Doctrine, and Silex, and extensively utilized Ext JS 4.2, Node.js, and Vue.js. Honed expertise in database management with PostgreSQL and MongoDB. Ensured efficient and collaborative code maintenance using SVN and Git, integrating rigorous version control practices. Provided tailored solutions to optimize client systems, contributing to enhanced IT infrastructure and staff training programs.

Accounting at La Salle Educational Center
1984 - 1986
Business Administration at Fatec International
2006 - 2008
Business Administration at FACINTER
2008 - 2010
Analysis and Development of Systems at ESTÁCIO University Ribeirão Preto (São Leopoldo/RS Campus)
2021 - 2023