Rafael C.
Scrum Master

Skills

Microsoft Excel (Advanced Analytics Add-ons)

Java

Javascript

Python

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Hire Rafael C.

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Bio

Experienced in Technology, specializing in Project Management for Software Quality Assurance, with a career across national and multinational technology companies, IT consultancies, financial investment institutions, airlines and aviation companies, and educational institutions. Proficient in project management and familiar with various automation tools including Jenkins, Eclipse, Silktest, ALM-HP, UFT-HP, and FTPClient. Holds strong proficiency in programming languages such as Java, C#, Ruby, JavaScript, Python, and Gherkin. Experienced in integrating and developing Agile methodologies including DevOps, Cucumber, Scrum, Lean, and Kanban.

Career highlights include effective management of software product quality assurance with a strategic and results-oriented approach. Demonstrated leadership in guiding QA teams to ensure products meet the highest quality standards. Extensive involvement in developing quality strategies integrated throughout all software development lifecycle phases. Proven performance in implementing effective QA processes encompassing both manual and automated testing, including defect management and code review using tools like Eclipse. Expertise in analyzing quality metrics, identifying areas for improvement, and executing corrective actions using data-driven decisions to optimize QA performance. Exemplary management and leadership skills are evident through efficient team management and people development.

Quality Assurance Consultant
9/1/2023 - Present

Developed comprehensive procedures for the entire software lifecycle, focusing on training, construction, and selection of QA teams. Ensured continuous professional development for new and existing employees to maintain a highly qualified team. Conducted reviews and optimizations of processes related to methodologies, development, and structures to improve efficiency. Assessed and redefined department activities to enhance processes, methodologies, and development structures. Implemented QA areas, Continuous Integration/Continuous Deployment (CI/CD) pipelines, Agile methodologies, and various frameworks to optimize operational performance.

Developed technical expertise in IT Management, Software Testing, and Quality Management, showcasing strong proficiency in Scrum and Agile methodologies, as well as ITIL standards. Demonstrated capability in project management using Microsoft Project.
Software Quality Coordinator
6/1/2022 - 9/1/2023

Managed all quality assurance teams across the organization, ensuring that products and services adhered to the highest standards of excellence and reliability. Demonstrated strong performance in defining and setting quality standards, processes, and methodologies for Agile, BDD, and Scrum teams. Led the testing team, providing guidance, training, and continuous support for both functional and automated testing. Collaborated with development and operations teams to integrate quality practices at all phases of the software lifecycle, incorporating CI/CD and unit testing. Conducted quality audits and code reviews using tools such as SonarQube and ESLint, identifying areas for improvement and implementing corrective actions. Defined and monitored quality metrics, identifying trends, patterns, and insights to guide continuous improvement. Worked with best industry practices and emerging trends and technologies related to software quality, utilizing tools such as K6, Cypress, Robot, and Jenkins.
Quality Engineering Coordinator
7/1/2021 - 6/1/2022

Served as QA Team Coordinator, overseeing and closely monitoring the performance and career growth of automation engineers. Implemented robust tracking for client allocations, ensuring consistent delivery and high performance. Managed recruitment and selection processes for new internal and external opportunities. Demonstrated expertise in developing innovative techniques and technologies to enhance client solutions.
Senior Quality Automation Engineering Analyst
7/1/2019 - 7/1/2021

Developed automated tests using Eclipse with Java, and created APIs utilizing Selenium, Jagacy, and Cucumber. Engaged in integration and Agile methodology development. Led the Automation Team, focusing on accessibility improvements for websites, forms, and charts. Conducted detailed analysis and enhancement of accessibility for individuals with disabilities. Produced comprehensive reports and implemented effective solutions and improvements.
Quality Automation Engineering Analyst PL
11/1/2017 - 7/1/2019

Developed automated tests using Eclipse, with expertise in Java programming language and frameworks such as Selenium, Sikuli, Log4j, Jagacy, and Cucumber. Played a key role in integration and development within Agile methodology, utilizing tools like Confluence and Jira, and implementing Scrum for effective project management. Also served as the Release Coordinator for the Project Automation Team, ensuring seamless deployment and integration of automated solutions.
Junior Quality Automation Engineering Analyst
9/1/2016 - 11/1/2017

Developed automated tests using tools like Eclipse, with Java programming language and frameworks such as Selenium, Sikuli, Log4j, and Jagacy. Contributed to the development and implementation of new technologies, including Test Data Management (TDM) for data creation and masking, which led to a notable improvement of over 100% in mass data deliveries and significant cost reductions. Recently served as a communication liaison between the client and development team, facilitating meetings, gathering requirements, and addressing solutions to reported impacts.
Test Automation Analyst
9/1/2015 - 5/1/2016

Developed automation solutions for BankLine systems and ATMs (Cockpit) using proficiency in both C# and Java. Extensive experience with automation and testing tools including CodeUI, Visual Studio, RFT, UFT, RP, Appium, and SoapUI. Tasks involved the generation of .dll files, mass layouts, manuals, scripts, and closure reports, employing Data Driven techniques and creating customized frameworks for each project. Conducted performance testing for the SABA tool, which included generating performance graphs, documenting results, and customizing parameters such as the number of simultaneous accesses, response times, and pagination.
Software Quality Analyst
7/1/2015 - 9/1/2015

Developed expertise in elaborating software quality requirements and identifying necessary data masses and profiles for executing test scripts. Conducted comprehensive surveys of test conditions, managed system pending issues, and meticulously prepared meeting minutes for each interview. Demonstrated proficiency in mapping Unit Tests, Load Tests, and Stress Tests. Skillfully created RTF and RTI for test cases.
Commercial Manager
11/1/2013 - 3/1/2015

Provided technical support services in the areas of computers, servers, printers, and security cameras. Specialized in service delivery aimed at small and micro businesses as well as retailers. Focused on acquiring new clients and maintaining client relationships. Developed expertise in diagnosing and resolving technical issues across a variety of hardware and software platforms. Gained proficiency in system installation, configuration, and maintenance. Ensured effective problem-solving and customer service skills in high-demand environments where specialized support is limited.
Senior Support Analyst
10/1/2013 - 11/1/2013

Enhanced the system testing process for controller functions across all company activities, focusing on both accuracy and efficiency. Utilized advanced validation techniques and conducted comprehensive ROI assessments to identify and implement upgrades in infrastructure. These efforts supported and facilitated significant company growth. Developed a thorough understanding of system testing methodologies, infrastructure assessment tools, and validation frameworks, contributing to overall improvements in operational performance.
Mid-Level Support Analyst
2/1/2012 - 10/1/2013

Managed the computer park, overseeing hardware configuration, software, smartphones, printers, and tablets. Executed monitoring, maintenance, and configuration of departmental software. Oversaw the company's telephony and computer contracts, while creating and maintaining Intercall systems and Webex video conferencing systems. Provided in-person and remote support to both office-based employees and external salespeople. Conducted maintenance and configuration of notebooks, telephone devices, and infrastructure. Developed expertise in managing diverse IT hardware and software, along with skills in remote support and system maintenance.
Infrastructure Analyst
9/1/2010 - 2/1/2012

Managed the computer park, including configuration and maintenance of hardware, software, smartphones, printers, and tablets. Monitored and maintained departmental software, ensuring optimal performance. Provided comprehensive onsite and remote support to employees at client sites. Responsible for the upkeep and configuration of notebooks, contributing to seamless device functionality across the organization.
Computer Lab Assistant
6/1/2009 - 8/1/2010

Developed proficiency in managing computer labs, servers, and network infrastructures, ensuring optimal operation and security. Acquired expertise in installing and configuring various types of software. Provided technical support to students and employees, facilitating efficient use of computational resources. Oversaw the maintenance and troubleshooting of hardware for both employee and lab machines, ensuring minimal downtime. Gained experience in maintaining and optimizing network performance for a diverse range of users.