Robson O.
IT Operations Specialist

Skills

Qlik Sense

Sql

Oracle Database

Postgresql

Salesforce

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Bio

A professional with extensive experience in management and Business Intelligence (BI) and a proven track record of achieving results. Specializes in data analysis, report creation, visualization, and the implementation and maintenance of BI solutions. Proficiency extends to tools such as Tableau, Metabase, Qlik, and Apache Superset, coupled with advanced knowledge of query languages and databases including SQL, MySQL, PostgreSQL, and Oracle. Demonstrates expertise in extracting and transforming data from multiple sources while ensuring data integrity and quality. Possesses strong analytical skills to identify trends, patterns, and insights that drive strategic decision-making. Excellent collaboration and communication skills facilitate clear and concise dissemination of complex ideas. Adept at understanding client needs and translating them into effective IT and BI solutions that enhance business processes.

Administrative Director
3/1/2022 - 4/1/2023

Developed expertise in financial management, budget control, and controllership while managing an expansion project and organizing new units. Implemented and audited internal processes using results measurement. Contributed to the IT and innovation department through process automation and business intelligence. Utilized the Tableau tool integrated in real time with the ERP for data analysis and KPI development. Later transitioned to Metabase, simplifying tool usage for managers and enhancing data sharing among stores.
Project Manager
1/1/2020 - 2/1/2022

Oversaw the project sector encompassing deployment and support, leading operations from initial negotiations, requirement gathering, and supporting commercial team presentations through to product delivery and deployment at client sites. Managed the financial sector administratively, preparing budgets and setting goals for other unit sectors. Gained extensive experience with data visualization tools like Tableau and Qlik, later transitioning to Metabase and Apache Superset, enabling managers to monitor sales indicators and company performance to support critical strategic decision-making.
ERP Consultant
10/1/2018 - 1/1/2020

Executed software implementation in production with precise parameterization, involving in-depth analysis and resolution of errors and operational problems. Provided daily support for the ERP module across multiple clients, delivered both in-person and remotely. Developed custom reports utilizing PL/SQL and Jasper Reports, ensuring accuracy and relevance. Conducted comprehensive training for clients and internal employees, focusing on best practices within the system. Identified potential system improvements and validated subsequent implementations to enhance performance and usability.
Implementation Analyst
1/1/2018 - 10/1/2018

Implemented a comprehensive management and automation system for supermarkets across Brazil, focusing on the installation and configuration of the main server and peripheral devices. Validated imported data to ensure consistency and accuracy. Provided extensive training on both store operations and back office use, establishing efficient information flow between departments and monitoring related processes.
IT Analyst
1/1/2014 - 1/1/2016

Oversaw the IT department, implementing efficient processes, preparing comprehensive infrastructure documentation, and updating technologies to enhance operational efficiency. Managed all communication and service contracts, ensuring seamless interactions and continuity of service. Collected and processed ERP data, facilitating analysis and strategic decision-making. Administered and maintained the network and servers across multiple branches, providing user support and ensuring robust system performance. Handled the maintenance of marketing tools and managed social media, optimizing digital presence and engagement.