Sérgio M.
Front-end UX Engineer

Skills

Node.js

Vue.js

Bootstrap

Cascading Style Sheets

Pl/sql

Wordpress

Html

Javascript

Php

Mysql

Angular

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Bio

Front-End Developer
2/1/2021 - 9/1/2023

Participated in the development and maintenance of a commercial platform, utilizing Angular for front-end development and API integration. Implemented and managed a news portal using WordPress, ensuring seamless content updates and functionality. Expanded a website by creating new pages using HTML, CSS (SCSS), and JavaScript, adhering to UI/UX standards and updating content according to business requirements. Developed operational workflows for payment service integrations, applying Business Process Management (BPM) techniques and integration logic with JavaScript based on specific business rules.
Front-End Developer
2/1/2020 - 1/1/2021

Developed and maintained payment systems utilizing the Camunda BPM platform, integrating it with the Angular framework to enhance user interface and experience. Demonstrated technical expertise in business process management and frontend development, ensuring seamless integration and functionality in payment processing systems.
Front-End Developer
10/1/2019 - 1/1/2020

Participated in the development and maintenance of innovative technological products for sectors including events, corporate tourism, and leisure, with specializations in aviation, automobiles, hospitality, event spaces, and travel expenses. Utilized technologies such as HTML, CSS, JavaScript, and Angular (version 8). Employed agile methodologies including Scrum and Kanban, managed efficiently through Trello.
Front-End Developer
5/1/2019 - 10/1/2019

Executed maintenance on a major brand portal, implementing new functionalities, creating landing pages, and fixing bugs. Utilized Git and Bitbucket for code versioning, and Vue.js for front-end development. Integrated RESTful Web Services, and employed CSS frameworks such as Bootstrap and Bulma, along with CSS preprocessors like Sass and Compass. Automated tasks using Gulp and Grunt, and utilized advanced Photoshop techniques to slice assets, significantly enhancing the user experience.
ERP Oracle NetSuite Developer
2/2/2019 - 5/2/2019

Developed expertise in the Oracle NetSuite vertical, focusing on creating workflows for various projects. Demonstrated proficiency in developing management reports through the validation of formulas and scripts based on JavaScript. Created seamless integrations with customer systems via Web Services, enhancing ERP functionality. Acquired comprehensive knowledge of NetSuite ERP modules, including navigation and operational flow.
Process Consultant
11/2/2017 - 12/2/2018

Engaged in operational and strategic projects focusing on digital transformation and improvement initiatives, such as Marketplace and FullCommerce. Mapped and defined business process indicators, identified gaps, and developed action plans for optimization using the ARIS tool in BPMN 2.0 notation. Applied PDCA and 5W2H methodologies to improve processes related to SOx and PCI. Created flowcharts in direct alignment with business areas to optimize processes, ensuring clear communication with various hierarchical levels and the Information Technology team. Supported the Information Technology area by developing comprehensive support materials and performance reports, operational indicators, and project status updates. Participated in weekly forums with business and IT areas to identify improvement points and review sprints. Contributed to project documentation, including the creation of manuals, functional specifications, test plans, matrices, policies, and work instructions.
Design Analyst
6/2/2014 - 11/2/2017

Participated in the development of an internal BI tool, leveraging PHP and SQL for back-end functionalities and HTML for the front-end, along with the ongoing maintenance and monitoring of performance indicators. Managed and customized a CMS platform (Joomla) for internal and corporate communication, ensuring effective dissemination and version control for both internal clients and external partners. Conducted comprehensive process mapping through structured interviews with responsible areas, gathering necessary information for operational mapping and improvements in collaboration with corporate clients. Utilized BPMN 2.0 notation and employed PDCA and 5W2H methodologies effectively within the BIZAGI tool for process improvement initiatives.
Customer Service and Operations Supervisor
8/2/2011 - 6/2/2014

Led management, team development, and operational support in customer service for major national automakers, including BMW, Mitsubishi, Hyundai/Subaru, General Motors, Chrysler Group, Mercedes-Benz, and PSA Group. Successfully implemented and managed a specialized team for handling complex customer services. Contributed to the selection processes, training, and development of team members while monitoring motivational campaigns focused on achieving productivity goals, including Average Handling Time (AHT), complaint/compliment indexes, absenteeism, SLA adherence, and cost control.

Expertly managed cost-effective service delivery across national and Mercosur regions. Played a key role in the development of 24-hour assistance services for automakers such as BMW, Mitsubishi, Mercedes-Benz, Hyundai/Subaru, Peugeot/Citroën, and Chrysler Group. Contributed to the implementation of a 24-hour assistance website for Mercedes, Peugeot/Citroën, Hyundai/Subaru, and Chrysler Group. Participated in the system and support application testing and approval group for emergency services, ensuring robust and reliable solutions.