Silvia H.

HR Associate

Associate Director
5/1/2023 - Present

Developed extensive expertise in IT and process consultancy, focusing on aligning business processes with technological advancements. Excelled in body shop operations, ensuring optimal resource deployment and efficient task management. Spearheaded change management initiatives, facilitating seamless transitions during organizational transformations. Delivered robust digital solutions, leveraging contemporary frameworks and systems to enhance business capabilities and performance. Demonstrated proficiency in various technical tools, consistently applying industry best practices to drive innovation and efficiency. Played a key role in integrating digital strategies within enterprise environments, contributing to significant improvements in business outcomes and operational workflows.

Independent Consultant
5/1/2021 - Present

Excelled in IT project management by effectively overseeing project lifecycles, ensuring timely delivery and adherence to budget constraints. Demonstrated leadership in IT program management, orchestrating multiple projects and aligning them with the strategic goals of the organization. Developed a comprehensive approach to IT talent management selection, skillfully identifying and recruiting top-tier IT professionals. Implemented and maintained robust IT governance frameworks, ensuring compliance with industry standards and regulations. Led IT and business change management initiatives, seamlessly integrating new technologies and business processes to enhance operational efficiency. Additionally, gained expertise in beauty salon process management and digital marketing, driving business growth through innovative strategies and effective online campaigns.

Beauty Advisor
4/1/2018 - 9/1/2020

Developed comprehensive expertise in PHP, Doctrine, and Silex while delivering robust web solutions. Acquired extensive experience working with Ext JS 4.2, NodeJS, and Vue.js, showcasing strong frontend and backend development skills. Demonstrated proficiency in database management through intensive use of PostgreSQL and MongoDB. Ensured effective collaborative code maintenance and version control using SVN and Git, contributing to smooth project execution and team synergy.

IT Director
4/1/2016 - 4/1/2018

Oversaw comprehensive IT area management, leading innovation projects and driving business transformation initiatives. Developed deep expertise in cloud computing platforms, including AWS and Azure, and utilized DevOps practices to streamline operations. Leveraged agile methodologies to improve project delivery and fostered continuous integration and continuous deployment (CI/CD) using Jenkins and Docker. Skilled in infrastructure as code (IAC) with Terraform and Ansible, and implemented robust security protocols to protect sensitive data. Demonstrated capabilities in data analytics and machine learning with Python, R, and TensorFlow, and managed relational and non-relational database systems such as MySQL, PostgreSQL, and MongoDB. Enhanced system performance and reliability through rigorous monitoring and logging, employing tools like Nagios, Prometheus, and ELK stack. Fostered a collaborative environment with cross-functional teams and ensured successful project outcomes through effective stakeholder management and communication.

IT Consultant
9/1/2015 - 2/1/2016

Led the successful spin-off of a major chocolate brand from a parent company, managing an IT Business Transformation Program with a strong focus on Risk and Change Management to ensure business continuity. Demonstrated deep technical expertise in areas such as enterprise resource planning (ERP) systems and data migration. Utilized advanced project management tools to track progress and mitigate risks. Developed proficiency in implementing change management frameworks to facilitate smooth transitions. Coordinated cross-functional teams using collaborative platforms. Assured seamless integration with existing systems through rigorous testing and quality assurance protocols. Employed comprehensive risk assessment methodologies to identify and address potential issues proactively. Used data analytics tools to monitor performance metrics and inform decision-making processes. Excelled in stakeholder management, maintaining clear and consistent communication with all parties involved to ensure alignment and transparency throughout the project.

IT Manager
7/1/1986 - 7/1/1994

Accumulated eight years of traditional IT career progression, beginning as a Computer Programmer and advancing to roles such as System Analyst and ultimately IT Manager. As IT Manager, held comprehensive responsibility over all IT areas, including infrastructure, systems development, and end user support. Developed and implemented an IT plan that was meticulously aligned with business strategies to enhance door-to-door sales, distribution, and financial operations. Demonstrated extensive technical expertise by proficiently managing the installation of networks and PCs within a Windows environment and successfully implementing a complete End-to-End ERP system. These implementations were delivered on time, within budget, and met the agreed Service Level Agreements (SLA). Achieved significant workforce optimization, reducing the number of personnel in both business and IT sectors by approximately 20%, meeting the company’s target.

Director of Information Technology
7/1/2009 - 1/1/2011

Established lifecycle programs to renew the IT Latin America platform for SAP R3, Business Intelligence framework, and key legacies integration. This included Hardware re-platforming, Applications & Data Base migration, and Data volume strategy control via Archiving methods. Ensured strategic alignment across regional and global organizations, engaging with key strategic IT suppliers such as SAP, HP, IBM, and Accenture, alongside the IT Innovation portfolio. Developed and obtained approval for a comprehensive Business Case valued at €30 million, and designed an organization model and governance framework to define accountabilities and responsibilities across multiple areas. Managed hardware and application migration, risk management, Business Cut Over plan, change management, training, communication, and testing capabilities. Oversaw project budget control and allocated resources efficiently, managing a team of 75 people.

Achieved a 40% reduction in ERP SAP data management process complexity through the Archiving project. Improved Business Users SLA and reduced IT complexity by around 35%, ensuring Latin America business continuity across all implemented components.

Information Management Director
10/1/2006 - 7/1/2009

Developed proficiency in investigative work to determine requirements and specify business processes, organizing the Information Management agenda through Business Intelligence components, data management processes, market best practices, policies, and organization. Ensured main stakeholders' engagement to deliver a business case proposal driven by benefits, impacts, and ROI, while building vision, strategy, and roadmap to ensure gradual maturity level of evolution. Managed a team of 28 people across the Americas, with direct responsibility for their career performance development. Responsible for delivering area and projects budget control (Euros 7 million), implementing a project software factory as an outsourcing model. Achievements included a globally recognized Information Management strategy, partial implementation of a regional operating model, and a 30% reduction in IT personnel, along with a 35% reduction in running project costs annually due to the outsourced model. Ensured the use of appropriate data and business intelligence tools and frameworks, adhering to market best practices and policies to drive efficiencies.

IT Human Resource Director
6/1/2005 - 9/1/2006

Developed expertise in IT Human Resource management and process stabilization, deploying ITIL methodologies to achieve Services Level Management. Accomplishments include a 60% reduction in legacy costs, a 50% reduction in workforce, and a more than 200% improvement in response time resolution for HR cases.

Led the simultaneous implementation of a comprehensive business and IT transformation program across nine North Latin America countries. Utilized SAP, Siebel, Kalido Data Warehouse, and Cognos Business Intelligence technologies to align business processes with a unified Latin America framework model. Managed business stakeholder engagement and oversaw all project work streams, which included SAP module integration, data conversion, risk management, infrastructure provisioning, change management, training, communication, and legacy system updates.

Successfully controlled a project budget of €25 million and managed a team of 150 resources. Achieved key performance indicators by enacting systems and process harmonization (resulting in a 70% reduction in legacy costs), reducing business complexity and staffing needs by 30%, optimizing customer service KPIs from less than 80% to over 90%, reducing monthly financial closure times from seven days to three, and implementing a BI solution that provided full business process visibility by 8:00 am.

IT Process Director
3/1/2003 - 5/1/2005

Led a multi-functional Customer Management team in a comprehensive business and IT transformation program across Latin American countries. Spearheaded the implementation of unified processes and IT infrastructure utilizing SAP technology and CRM/Siebel applications for Order Taking process integration. Streamlined Order Processing, Commercial Trade Terms, and customer services, achieving seamless integration with the distribution module and related financial areas. Oversaw direct and indirect responsibilities for individual feedback and performance career planning. Significant accomplishments include achieving a 60% harmonization of Sales, Customer Services, and Distribution in Latin American countries, which improved stock control, allocation, and invoicing visibility, and enhanced Customer Service KPIs from below 80% to over 90%.

IT Director
7/1/1995 - 3/1/2015

Led IT management initiatives, overseeing end-to-end project lifecycles from planning to execution. Developed and implemented effective project management practices, ensuring alignment with organizational goals and timelines. Utilized advanced project management methodologies and tools like JIRA and Microsoft Project to ensure efficient workflow and task tracking. Demonstrated prowess in resource allocation, risk management, and stakeholder communication to drive project success.

Gained expertise in managing IT infrastructure, including server management, network setup, and cybersecurity measures, to ensure robust and secure IT environments. Spearheaded system migrations and upgrades, leveraging cloud technologies such as AWS and Azure to enhance scalability and performance. Drove the adoption of ITIL practices to streamline IT service management and improve service delivery consistency.

Developed a comprehensive understanding of software development life cycle (SDLC) processes, fostering synergy between development and operations teams via DevOps practices. Emphasized continuous integration and continuous deployment (CI/CD) pipelines, utilizing Jenkins and Docker to optimize deployment frequencies and reduce time-to-market.

Cultivated a versatile skill set in data management and analytics, utilizing SQL, Power BI, and Tableau for effective data analysis and reporting. Ensured data integrity and compliance with data protection regulations, employing best practices in data governance.

Enhanced team performance through mentoring and leadership, fostering a culture of continuous improvement and professional growth. Implemented training programs and workshops to upskill the IT workforce, ensuring up-to-date knowledge and competencies in emerging technologies and industry trends. Excelled in budget management, contract negotiations, and vendor relations, contributing to cost-effective procurement of IT assets and services.

IT Manager
8/1/1994 - 6/1/1995

Enabled the launch of an electronic business into the Brazilian market, establishing a comprehensive IT infrastructure and governance model. Led the development and implementation of IT systems, processes, and tools for both sales offices in Sao Paulo and a manufacturing site in Manaus, ensuring seamless direct shipping operations to national customers. Oversaw the creation and deployment of a robust telecommunication framework, and provided exceptional end-user support. Developed a unified business and IT governance structure to ensure visibility into operational demands. Successfully implemented the entire IT operation model with zero disruptions to business activities, adhering strictly to the designated timeframe, budget, and service level agreements.

Computer Science at Methodist University of Piracicaba
1983 - 1986

System Analyst at FAAP - Armando Alvares Penteado Foundation
1988 - 1989

Business Administration and Management, General at Dom Cabral Foundation
2005 - 2006

Salon/Beauty Salon Management/Manager at Sebrae College
2020 - 2020

Business Administration at FECAP
2021 - 2021