Tércio F.

Data Analyst

Support/Data Analyst
3/1/2021 - Present

Gained extensive experience in SQLServer environment, focusing on installation and configuration tasks, as well as executing backup and restore routines including full, log, and differential backups. Developed and refined SQL queries to correct errors and enhance data integrity. Contributed to Business Intelligence (BI) projects using Pentaho to create ETL (Extract, Transform, Load) environments, and utilized Power BI for dashboard creation. Collaborated with clients on ETL process development projects, handling stages from initial survey and elaboration through to operation and maintenance. Maintained existing ETL processes and consistently proposed improvements for more efficient routines and enhanced BI processes.

Mid-Level Support Analyst
1/1/2019 - 10/31/2020

Gained expertise in SQLServer environments, including installation, configuration, and the importation of large data sets. Proficient in executing backup and restore routines, encompassing full, log, and differential backups. Developed and executed queries to correct errors and supported various Business Intelligence projects. Performed software version updates, conducted tests, and implemented improvements to enhance system performance and reliability. Provided support for AgoraERP and AgoraCRM software, facilitating deployment, clarifying business rules, offering best practice instructions, and resolving errors in NFe issuance. Delivered HelpDesk and remote support, efficiently managing incidents and maintaining SLA company system call registrations.

Support Analyst
5/1/2018 - 8/31/2018

Expertly monitored and resolved sales integration errors (NFCe), ensuring seamless operations by addressing and updating the status of tickets recorded in GLPI. Provided comprehensive support to ERP users (RM-TOTVS), offering clear guidance on module utilization and best practices. Conducted system and database version updates and tests, ensuring optimal performance and reliability. Created and executed queries within the SQLServer environment to extract and analyze data efficiently. Effectively resolved issues related to the issuance of NFe, including ICMS, PIS, and COFINS, and managed the fiscal and tax classification of products to ensure compliance and accuracy.

Technical Support
8/1/2014 - 10/31/2017

Gained expertise in supporting POS, ECF, and TEF systems and implementing ERP Consinco solutions. Acquired significant technical knowledge in Active Directory, server virtualization using VMware, and applications leveraging Java. Developed and maintained monitoring checklists for organizational software, and provided first-level HelpDesk and remote support for both software and hardware issues. Managed network administration tasks, package installations, and configurations of network printers including Samsung M3375, 4370, Zebra ZT230, and HP LaserJet M600 602. Oversaw data backup processes and configured Outlook accounts for POP and Exchange protocols. Delivered initial guidance on problem resolution and operational questions related to specific tools or functionalities, ensuring accurate logging of incidents in Incident Management and SLA systems and employing detailed classification of the level of criticality and in-depth evaluation in line with business rules and ERP behavior.

Computer Science at UNIFG
2020 - 2021

Data Engineering Bootcamp at Digital Innovation One
2021 - 2022

The text you provided is in Portuguese and translates to Daily tasks of a DBA in English. However, this is not an educational degree. Please provide an educational degree for translation. at Udemy
2018 - 2018

Microsoft Power BI for Data Science at Data Science Academy
2018 - 2018

Big Data Fundamentals at Data Science Academy
2019 - 2019