An experienced professional with 16 years in IT Projects and Operations, specializing in areas such as Software Development, Infrastructure, IT Governance, Process Management, Operational Support, Service Desk, Cloud Solutions, and People Management. Possesses a solid understanding of various business disciplines, technical challenges, and corporate needs. Recognized for exceptional communicative abilities, a participatory approach, and a strong capacity for abstract thinking and scenario analysis, coupled with an investigative mindset. Demonstrates a business ownership attitude, combining hands-on problem-solving skills with effective team leadership capabilities.

A seasoned Full Stack Developer with over 12 years of diverse experience in the tech industry, specializing in the development of desktop applications using Delphi, mobile applications with Java and Ionic, and web applications with Php and C# .NET. The past decade has seen a dedicated focus on full stack web development, with a particular emphasis on Angular for front-end development and C# .NET for back-end operations. Proficient in creating robust solutions across a variety of domains, including ERP systems, fiscal applications, sales force automation, logistics, e-commerce platforms, healthcare software for clinics and laboratories, financial reconciliation tools, and document management systems. Development methodologies employed range from Software as a Service (SaaS) to monolithic architectures and microservices, showcasing adaptability and a comprehensive understanding of modern software development practices.

Senior Software Engineer with over seven years of expertise specializing in web development, primarily focusing on TypeScript, Python, and AWS. Proficient in the development of applications utilizing microservices and REST APIs, and adept at migrating legacy systems. Experienced in software architecture design, mentoring developers, and implementing automated testing. Contributed to major projects such as ensuring compliance with the General Data Protection Law (LGPD) and developing data engineering solutions. Demonstrates a strong passion for programming and a dedication to improving the development experience within teams.

A Systems Analyst with over a decade of experience, specializing in Java and adept across various sectors including retail, banking, government, and e-commerce. Expertise encompasses frameworks such as Spring MVC, Boot, Data, Security, JavaEE, and Angular. Proficiency extends to system integrations utilizing REST, XML, and HTTP protocols.

System Analyst with a degree in Information Systems and over seven years of experience, specializing in Java. Currently pursuing new opportunities to expand expertise and professional growth.

Data Scientist specializing in Fake News Detection research through the application of Python and Machine Learning methodologies. Proficient in frameworks and technologies such as Django, Node.js, Angular, Java, Oracle Database, and MySQL. Currently serves on a Fraud Detection team, responsible for constructing machine learning models and conducting analysis to prevent banking fraud.

Back-end developer with over three years of experience in web development, specializing in internal management applications and integration with third-party software. Possesses extensive expertise in object-oriented programming concepts, .NET (C#), SQL, MongoDB, and OAuth2. Demonstrates a strong interest in cloud computing, domain-driven design, software architecture, clean code practices, and adherence to SOLID principles.

Holding a degree in Control and Automation Engineering (2016, Anhanguera University) and set to obtain a degree in Computer Science (2023, Estácio de Sá University), the professional has also completed several Front-end development courses. The initial career phase focused on e-commerce platforms, utilizing Magento and PHP. Later, the role of Implementation Consultant involved the use of ADVPL and MySql/SQL within the ERP environment. Currently, process automation is the primary focus, utilizing JAVA, Javascript, React, Oracle, MySQL, and SQL for executing various projects.

Freshservice is a cloud-based IT service management (ITSM) tool designed to help organizations streamline their IT operations. It offers features such as incident management, problem management, change management, asset management, and a self-service portal, enabling efficient handling of IT support and service requests.

A Freshservice expert must have skills in IT service management (ITSM), knowledge of ITIL processes, proficiency in configuring and customizing Freshservice modules, experience with automation workflows, and the ability to integrate Freshservice with other tools using APIs.

How to hire a Freshservice expert

Freshservice was launched in 2014 by Freshworks, a company founded by Girish Mathrubootham and Shan Krishnasamy. It was created to address the need for a user-friendly IT service management solution that could help organizations manage their IT operations efficiently. The platform aimed to provide robust features while maintaining ease of use to cater to both IT teams and end-users.

About Freshservice

Strengths of Freshservice include its user-friendly interface, comprehensive ITSM features, and strong automation capabilities. Weaknesses may involve higher pricing for advanced features and limited customization options. Competitors include ServiceNow, BMC Helix, and Jira Service Management.

Freshservice

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Asset Management

About Freshservice

How to hire a Freshservice expert

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