Freshservice is a cloud-based IT service management (ITSM) tool designed to help organizations streamline their IT operations. It offers features such as incident management, problem management, change management, asset management, and a self-service portal, enabling efficient handling of IT support and service requests.
About Freshservice
Freshservice was launched in 2014 by Freshworks, a company founded by Girish Mathrubootham and Shan Krishnasamy. It was created to address the need for a user-friendly IT service management solution that could help organizations manage their IT operations efficiently. The platform aimed to provide robust features while maintaining ease of use to cater to both IT teams and end-users.
Strengths of Freshservice include its user-friendly interface, comprehensive ITSM features, and strong automation capabilities. Weaknesses may involve higher pricing for advanced features and limited customization options. Competitors include ServiceNow, BMC Helix, and Jira Service Management.
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How to hire a Freshservice expert
A Freshservice expert must have skills in IT service management (ITSM), knowledge of ITIL processes, proficiency in configuring and customizing Freshservice modules, experience with automation workflows, and the ability to integrate Freshservice with other tools using APIs.

Quitumba C.
Skills
Specialized in backend development with expertise in MySQL, Hibernate, jQuery, Microservices, Spring, JSP, Mockito, JavaScript, and Angular. Displays a high level of competence in managing multiple tasks simultaneously and performs effectively under pressure.

Adriano C.
Skills
System Analyst and Developer with a degree from the Federal Institute of Paraná. Extensive knowledge in English and Japanese languages stems from both professional experience and personal ancestry. Interests include freelancing, reading, and gaming. A personal website serves to provide more detailed information on professional background and showcase a portfolio. Visitors are welcome to explore the site for further details.

Nelson R.
Skills
Senior C#/.NET Developer with a focus on developing innovative features, currently engaged in the creation of a hybrid Financial ERP system encompassing both cloud and desktop solutions. Brings a wealth of experience in diverse sectors such as gaming, retail market startups, and education. Previously owned and managed an advertising agency, which contributed to a robust technical background and strong leadership abilities.

Sergio I.
Skills
High-platform Developer with over 20 years of experience in system maintenance and development in the Insurance, Costing, and Credit sectors.

Gabriel D.
Skills
Holding a degree in Systems Analysis and Development and an MBA with a specialization in Business Intelligence, the candidate currently serves as a Data Analyst. They have cultivated a career in Data Science, demonstrating proficiency in various phases of data management, including extraction, transformation, loading, and modeling (ETL). Additionally, they are adept at creating and maintaining reports in tools such as Excel and Power BI, with a focus on key performance indicators (KPIs) and balanced scorecards (BSC). Their expertise has facilitated the generation of insights to support operational decision-making processes.

Bruno D.
Skills
Holding a degree in Control and Automation Engineering (2016, Anhanguera University) and set to obtain a degree in Computer Science (2023, Estácio de Sá University), the professional has also completed several Front-end development courses. The initial career phase focused on e-commerce platforms, utilizing Magento and PHP. Later, the role of Implementation Consultant involved the use of ADVPL and MySql/SQL within the ERP environment. Currently, process automation is the primary focus, utilizing JAVA, Javascript, React, Oracle, MySQL, and SQL for executing various projects.

Leonardo C.
Skills
A Software Engineer with over five years of experience in developing corporate applications, specializing in scalable and robust solutions tailored to diverse client needs across multiple sectors. Proficient in various programming languages including C#, Go, and JavaScript, with extensive experience in conducting code reviews and collaborating with multifunctional teams to deliver high-quality software solutions. Dedicated to sharing knowledge and research through technical content creation on platforms like Medium.

Renan B.
Skills
Commenced a professional career as an intern during the pursuit of a degree in Technology in Systems Analysis and Development. Initial responsibilities included maintaining and customizing an ERP system tailored for the furniture industry, as well as creating and managing reports. Following graduation, transitioned to the role of Junior Developer, where tasks involved migrating a trademark and patent management system from a desktop to a web version. Subsequently worked with clients across different sectors on the development and maintenance of web platforms. Experience includes working as a consultant handling development-related tasks for an ERP platform, contributing as a developer at a leading digital pharmacy startup where responsibilities encompassed developing technology solutions in pricing reports and technical sales analysis charts.
Advanced to a developer role for an education platform, later promoted to Technical Coordinator with duties encompassing the management of development tasks, client infrastructure, and environment migration. Clientele included notable companies in various industries. Currently responsible for overseeing the development and maintenance of ERP system interfaces that support municipalities and city councils, serving over 50 municipalities in the São Paulo and ABC Paulista regions.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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