GLPI (Gestionnaire Libre de Parc Informatique) is an open-source IT Asset Management (ITAM) and Service Desk software. It helps organizations manage their IT infrastructure, including hardware, software, and related services, by providing tools for asset tracking, ticketing, incident management, and reporting.
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About Glpi
GLPI was created in 2003 as an open-source project aimed at providing IT Asset Management and Service Desk solutions. It was developed to help organizations manage their IT infrastructure efficiently, offering tools for asset tracking, ticketing, incident management, and reporting. The project grew over the years with contributions from a global community of developers and users.
Strengths of GLPI include its open-source nature, comprehensive asset management features, and robust ticketing system. Weaknesses involve a potentially steep learning curve and limited scalability for very large enterprises. Competitors include ServiceNow, Jira Service Management, and Freshservice.
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How to hire a Glpi expert
A GLPI expert must have skills in PHP, MySQL, and web server management (Apache or Nginx). Proficiency in network administration, IT asset management, and experience with Linux operating systems are also crucial. Knowledge of LDAP/Active Directory for user authentication and basic scripting for automation can be beneficial.
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