With over 19 years of experience in the technology sector, a professional journey that began in 2000 as an office assistant transitioned into a technology-focused role in 2004. Engaging in customer service through various channels such as email, phone, ticket systems, and face-to-face interactions, particularly within ERP environments, honed a customer-centered approach and empathy over six years. In 2007, the career path evolved into software development by taking up an ERP Business Analyst role. This period of seven years facilitated the development of critical skills in requirement gathering techniques, demand prioritization, and software development management.

In 2017, transitioning into the role of Product Owner expanded strategic capabilities in product development and evolution through data analysis and user feedback. Experience in this capacity includes managing objectives and goals using OKRs (Objectives and Key Results), implementing NPS (Net Promoter Score) surveys, and applying agile methodologies. Key responsibilities encompassed business-level activity prioritization based on data, detailing solutions for development teams, monitoring solution construction, tracking product metrics and outcomes, investigating customer barriers to purchase, collecting customer suggestions, conducting systematic product mapping, and performing regular trend research. Additionally, assisting internal teams with business problem-solving and applying Agile culture principles, Lean methodology, and continuous delivery practices were integral to the role.

The skill set includes effective communication of new feature launches to both internal and external customers, proactive problem-solving, an analytical mindset focused on customer needs, the ability to transform complex requirements into tangible solutions, adept multitasking, and resilience. Proficiency with tools such as Jira, Azure DevOps, and Figma is notable.

Interests lie in continuous business study, product management, strategic management, and embracing agile and lean cultures.

An experienced professional in business analysis and renewable energy projects excels at leading multifunctional teams and implementing data-driven solutions. Specializing in agile methodologies, project management, and advanced analysis, notable proficiencies include effective team leadership and timely project delivery through the utilization of Agile and Scrum methodologies. The professional demonstrates expertise in data analysis, machine learning, and deep learning algorithms using platforms such as TensorFlow and PyTorch, as well as advanced data modeling, processing, and visualization techniques. Additionally, adeptness in data visualization is showcased through the proficient use of tools like Microsoft Power BI, Tableau, and Streamlit to effectively communicate insights. Skills in cloud computing encompass a broad knowledge of AWS, Azure, Google Cloud, and IBM Watson, which are employed to develop scalable and secure solutions. Fluency in both English and Portuguese is also noted.

An Agile Coach and Lean Six Sigma Project Manager with over four years dedicated to implementing agile methodologies, Scrum, Design Thinking, and Gamification. Boasts seven years as an Executive Consultant specializing in Operational Excellence, Mergers and Acquisitions, and Post-Merger Integration. Possesses an eight-year tenure as a Process and Quality Manager with a focus on consultancy, project management, production optimization, restructuring efforts, and ERP systems implementation. Accumulated a decade of experience as an IT Manager, adept in PMBoK standards and delivering consulting services throughout the project lifecycle, including development, restructuring initiatives, and ERP systems deployment. Demonstrates expertise in automation, control systems, and project management since 1990. Holds an Engineering degree from Escola de Engenharia Mauá and an MBA from the University of São Paulo. Earned Master Black Belt certifications in both 2011 and 2006.

Product Designer and UX/UI Designer with an enduring passion for technology since early childhood, possessing professional experience in the field since 2019.

Possessing 8 years of experience in Software Quality, with 3 of those years in leadership roles and 5 years specializing in Quality Assurance (QA) for both manual and automated testing, the candidate demonstrates a robust expertise in software quality delivery and process improvements. Responsibilities have included team allocation based on project demands, project scheduling, implementation of testing best practices, and periodic feedback provision at both individual and team levels. The candidate has also driven the adoption of Agile methodology, ensuring adherence to its practices and fostering team growth through career development initiatives.

Proficiency in managing time banks using collaboration tools and employing Azure for delivery management and progress tracking is apparent. Adept in Agile methodologies, the candidate effectively estimates deliverables, mitigates risks, and communicates with stakeholders through comprehensive status reports. Responsibilities also cover ensuring the team's understanding of process compliance, meticulous bug reporting, and monitoring test automation.

Daily improvement feedback is provided consistently, along with detailed incident report writing and bug prioritization planning, integrated with scenario mapping for comprehensive test creation. The candidate coordinates deliveries and deployment periods while approving DevOps pipelines within Azure environments. Customer engagement is another forte, with a keen ability to address and understand client issues and needs directly.

This professional meticulously maintains key performance indicators (KPIs) for the Software Quality Team and explores the integration of Artificial Intelligence (AI) into operations to enhance efficiency. Programming skills include expertise in Java, JavaScript, and Python, alongside hands-on experience with tools such as IntelliJ IDEA, Eclipse, Cypress, Visual Studio, Postman, HPLM, and SQL Server Database, reflecting a comprehensive skill set in the software quality assurance domain.

A professional with a decade of experience in managing product development from initial concept to market growth, having successfully launched over 12 products. These products span a range of solutions including SaaS platforms, as well as comprehensive hardware, software, and infrastructure solutions across various sectors such as transportation, mobility, global communication, petroleum, gas, mining, energy, forestry, e-commerce, finance, subscription services, payments, and manufacturing. Expertise includes leading product discovery, software development, and quality assurance, working collaboratively with cross-functional teams comprising UX designers, developers, quality assurance professionals, and DevOps engineers. As the owner of product strategy, responsibilities include crafting a clear future vision for products aligned with company goals, driving revenue and profitability through innovation. Proficient in translating this vision into actionable deliverables within the product backlog, and skilled in stakeholder negotiation through the application of agile methodologies such as SCRUM, Scaled Scrum, Dual Track Agile, and Kanban. Familiarity with industry-standard tools includes Jira, Trello, ClickUp, Miro, DataDog, AWS, Google Analytics, Figma, Business Intelligence tools, and PostMan.

Consultant with seven years of experience in the information technology sector, specializing in implementation, front-end development, and data analysis. Adept in graphic design, web design, and proficient in technologies such as SQL, HTML, CSS, PHP, and Bootstrap. Managed projects of varying scales and complexities across diverse industries. Skilled in both front-end and back-end development as well as computer maintenance.

Frontend Developer with over four years of expertise in web and mobile application development, specializing in technologies such as React, React Native, Next.js, TypeScript, and Styled Components. Proven ability to deliver high-quality projects while continuously improving technical skills and keeping abreast of the latest trends in frontend development. Adopts an agile and collaborative approach to effectively meet end-user needs and expectations. Demonstrates strong team-working experience, contributing significantly to complex and large-scale projects.

HarmonyPSA is a Professional Services Automation (PSA) software designed to streamline business operations for service-oriented companies. It integrates project management, time tracking, billing, customer relationship management (CRM), and support functions into a single platform to enhance efficiency and improve service delivery.

A HarmonyPSA expert must have skills in project management, CRM, and billing systems. They should be proficient in data integration, workflow automation, and time tracking. Familiarity with API usage for system integrations and a strong understanding of reporting and analytics within the platform are also essential.

How to hire a Harmonypsa expert

HarmonyPSA was created to address the need for a comprehensive solution that integrated various business operations for service-oriented companies. It was designed to streamline processes such as project management, time tracking, billing, CRM, and support functions. The software aimed to improve efficiency and service delivery by consolidating these functions into a single platform.

About Harmonypsa

Strengths of HarmonyPSA include its comprehensive feature set, integration capabilities, and user-friendly interface. Weaknesses may involve a steep learning curve for new users and potential complexity for smaller businesses. Competitors include 

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About Harmonypsa

How to hire a Harmonypsa expert

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