Expert in technology with over 20 years of experience, including a 12-year focus on E-commerce and digital platforms within major retail companies. Demonstrated competence in digital transformation for online retail, encompassing recruitment, training, and management of software development teams for digital products. Proven track record in digital product management from inception to maintenance, with a strong focus on setting objectives, goals, and key metrics for products and squads, while closely monitoring these indicators with stakeholders and teams. Skilled in managing large, multidisciplinary, and multifunctional teams, as well as internal and external service providers, alongside adept contract negotiations and budget management. Proficient in applying Agile methodologies, including the implementation and readjustment of Scrum and Kanban frameworks, as well as custom methods. Adept at handling projects that integrate physical retail with digital platforms, supporting the operation and evolution of E-commerce systems, Omni-Channel strategies, and integrated platforms. Experienced in solving complex problems across various operations and developing new sales channels. Well-versed in crisis management, problem resolution, and team scalability during critical retail periods such as Black Friday. Expertise in E-commerce platforms, including Vtex, SalesForce Commerce Cloud, and OMS Linx, along with familiarity with digital product tools such as Google Analytics, Tag Manager, Hotjar, and Jira. Technical background focused on front-end systems, including code performance, mobile testing, A/B testing, SEO, prototyping, and responsiveness using HTML, CSS, JavaScript, and APIs.

A Business Analyst with extensive expertise in leading sales governance initiatives and developing effective sales processes to enhance inbound and outbound sales, including systems for lead nurturing, capture, and selection. Successfully created innovative products by integrating disparate services into cohesive and streamlined solutions.

In the capacity of Product Manager and Owner, responsibilities encompassed product conception through comprehensive market research and surveys, as well as overseeing development, management, and maintenance teams.

Proficient in SQL and Python.

Francisco is an Industrial Engineer with four years of experience as a Product Manager. He specializes in increasing conversion rates through engagement strategies and creating cross-sell opportunities across B2B and B2C channels.

A professional with extensive experience in management and Business Intelligence (BI) and a proven track record of achieving results. Specializes in data analysis, report creation, visualization, and the implementation and maintenance of BI solutions. Proficiency extends to tools such as Tableau, Metabase, Qlik, and Apache Superset, coupled with advanced knowledge of query languages and databases including SQL, MySQL, PostgreSQL, and Oracle. Demonstrates expertise in extracting and transforming data from multiple sources while ensuring data integrity and quality. Possesses strong analytical skills to identify trends, patterns, and insights that drive strategic decision-making. Excellent collaboration and communication skills facilitate clear and concise dissemination of complex ideas. Adept at understanding client needs and translating them into effective IT and BI solutions that enhance business processes.

A mechanical engineering graduate specializing in identifying opportunities for procedural improvement and optimization, with a focus on developing data-driven solutions and generating quality indicators. Expertise includes implementing data audits and formulating strategic insights and planning. Demonstrates resilience in adapting to organizational realities. Currently serves as a Data Analyst, innovating in indicator generation, developing and maintaining data pipelines, integrating technology into team processes, and providing training for team members. Experience spans tools and platforms such as Continuous Improvement methodologies, Power BI, Data Studio (Looker), Excel/VBA, R, Python, Salesforce, SQL, and Business Intelligence, enabling the resolution of complex business and management challenges with advanced solutions.

Augustin is a seasoned Data Analyst with over three years of experience. He is experienced in leveraging data to drive decision-making and enhance operational efficiency. His toolkit includes GCP, Tableau, and Python.

Software Engineer with expertise in leading projects utilizing React.js and Java. Possesses three years of experience in developing and implementing Salesforce CRM solutions.

Data Specialist and current doctoral scholarship holder with five years of experience in the data field, encompassing roles such as analyst, scientist, and specialist. Holds a bachelor's degree in Business Administration and a Master's degree in Electrical Engineering, and is currently pursuing a Ph.D. in Electrical Engineering. Demonstrates the capability to distill demands from both technology and business sectors for the development of innovative products or services. Proficient in statistics and experienced in dashboard creation, data processing, and agile methodology.

Exhibits an analytical and multitasking profile that supports the objective development of tasks while fostering creativity to understand interdependencies between various areas. Leadership skills are evident in the ability to autonomously develop new projects, including the implementation of a pilot plan for eye-tracking on a company website. This tool enabled leaders to observe user behavior, revealing a tendency to leave the site due to excessive text.

Additionally, possesses proficiency in ETL, Power BI, Python, Qliksense, SQL, Salesforce, and Agile Methodology.

Capsule CRM is a customer relationship management tool designed to help businesses manage contacts, sales opportunities, and customer interactions. It provides features for tracking communications, organizing tasks, and storing customer information in a centralized location to streamline workflows and improve client relationships.

A Capsule CRM expert must have skills in data management, API integration, and workflow automation. Proficiency in using Capsule's interface, configuring custom fields, and managing user permissions is essential. Knowledge of integrating Capsule with other software tools via Zapier or direct API connections is also crucial. Familiarity with reporting and analytics within Capsule CRM is beneficial for optimizing its use.

How to hire a Capsule Crm expert

Capsule CRM was created in 2009 by Zestia, a UK-based software company. It was developed to provide small and medium-sized businesses with an easy-to-use platform for managing customer relationships, tracking sales opportunities, and organizing business tasks. The goal was to offer a simple yet effective CRM solution that could streamline business processes and improve client management.

About Capsule Crm

Strengths of Capsule CRM include its user-friendly interface, robust contact management features, and seamless integration with various third-party applications. Weaknesses may involve limited advanced features compared to larger CRM systems and potential scalability issues for very large businesses. Competitors include 

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About Capsule Crm

How to hire a Capsule Crm expert

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