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Five9 is a cloud-based call center software for customer support and sales. The platform provides tools for managing inbound, outbound, or blended calling operations. Its features include automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), predictive dialing, chat, email services and social media integration. Five9 also offers workforce optimization solutions that include quality management, recording capabilities and real-time reporting to help enhance the performance of contact center agents.

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