ServiceNow is a cloud-based platform that automates IT service management (ITSM) and business processes. It helps organizations streamline operations, improve efficiency, and enhance service delivery by providing tools for incident management, problem resolution, change management, and asset tracking.
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About Servicenow
ServiceNow was created in 2004 by Fred Luddy. It started as a platform to automate IT service management (ITSM) processes. The goal was to provide a more efficient and streamlined way for organizations to manage their IT operations and services. Over time, it expanded its capabilities to include various business process automation functions beyond ITSM.
Strengths of ServiceNow include robust automation capabilities, scalability, and a comprehensive suite of ITSM and business process tools. Weaknesses may include a high cost for implementation and complexity in customization. Competitors of ServiceNow are BMC Helix, Jira Service Management, and Cherwell.
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How to hire a Servicenow expert
A ServiceNow expert must have skills in JavaScript, HTML, and CSS for scripting and customization. They should be proficient in ServiceNow's platform modules like ITSM, ITOM, and HRSD. Knowledge of REST/SOAP APIs for integrations, experience with database management, and familiarity with ServiceNow's workflows and automation tools are also essential.
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