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Freshcaller (Freshworks)

Freshcaller is a cloud-based call center software for customer engagement and support operations. The platform offers features such as VoIP (Voice Over Internet Protocol) phone systems, call routing, caller identification, call scripting, and customizable performance reporting. Freshcaller integrates with existing CRM platforms to provide context about the caller's history before agents answer calls. Additionally, it supports virtual phone numbers from different geographic locations so businesses can establish a local presence in multiple countries without physical offices there.

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