PHP solutions specialist with over 15 years of experience, adept in addressing complex issues spanning financial systems, server installation, and configuration. Expertise includes programming and infrastructure, with a strong emphasis on information security and disaster investigation. Currently engaged in postgraduate studies to further enhance security skills.

Full Stack Developer with expertise rooted in Information Systems and a career transition initiated in 2014, resuming in 2019 with a specific emphasis on JavaScript development. This professional's experience encompasses significant contributions to the retail sector through web system development, utilizing a comprehensive skill set that includes JavaScript/TypeScript, Node.js, and React. Specializations involve crafting robust frontends with React and developing efficient backends with Node.js APIs, alongside proficiency in serverless implementations for optimal resource management and scalability through the use of non-relational databases. Additional technical skills span Ruby on Rails, Oracle, and NoSQL databases, complemented by a personal interest in Arduino hobby projects. Current endeavors focus on advancing expertise in Ruby on Rails and Arduino, reflective of a commitment to continuous learning. Dedicated to seeking innovative projects and challenges within the development landscape.

Computer Engineer with over 23 years of experience in developing web, desktop, and mobile systems, specializing in team management and the conceptualization of applications from inception. Possesses extensive expertise in PHP systems and additional knowledge in Node, Java, Python, Ionic, and Delphi. Demonstrates a proven ability to rapidly learn new frameworks, with particular experience in the Yii framework. Proficient in configuring application servers and managing high-demand systems. Demonstrates experience in providing training for both developers and users, along with capabilities in business management.

A full-stack developer with a strong foundation in Java and JavaScript, established through a comprehensive technical course in computer science commenced in 2014. The professional journey began in 2015 with a concentration on native Android mobile development. Over time, significant expertise was developed in full-stack development, including front-end technologies like JSF and React.js, and back-end development with Node.js. Recent roles have also involved mobile development using ReactNative.

Employed since August 2020. Proficient in backend development with a focus on Node.js, Express, NestJS, and TypeORM. Experienced with databases including PostgreSQL, MySQL, and MongoDB. Skilled in frontend technologies such as ReactJS, NextJS, Gatsby, HTML, CSS, and JavaScript.

A Production Engineer with a degree from Universidade Veiga de Almeida and additional qualifications in Data Science from the Data Science Academy, possesses a focused expertise in the field. Extensive experience in sports content production, specifically American football, began in 2016 and culminated in the launch of a personal project in 2021, which honed communication, creativity, planning, and critical analysis skills. With four years of Technology industry experience, project involvement has included Speech to Text (Azure), Data Engineering using Azure Data Lake Gen2 and Data Factory, and maintenance of Virtual Analyzers for a petrochemical client, encompassing comprehensive Data Science project activities. Further experience includes an Associate Product Manager role with a data focus in the Logistics sector. Currently undergoing Machine Learning Engineer training at the Data Science Academy, with an anticipated completion date of April 2024, actively seeking a position as a Data Scientist.

An extensive background in market research has fostered a consistent expertise in data analysis, evident throughout the professional journey. This expertise encompasses sales analysis, campaign performance evaluation, and customer retention strategies within e-commerce and franchising sectors. Engagement in projects spanning goal deployment, e-commerce launches, and process optimization has further refined these skills. Proficiency in creating dashboards and reports through Excel and Power BI facilitates the visualization and monitoring of key performance indicators.

Advanced specialist in Python with extensive expertise in backend development and robotic process automation (RPA) using Selenium, complemented by proficiency in JavaScript, including TypeScript, for frontend development. The skill set includes HTML, CSS, and Java. Demonstrates technical innovation through an in-depth understanding of Odoo core, with a proven ability to customize modules, create tailored reports, and implement new features, ensuring comprehensive mastery of its internal architecture. In both integration and frontend development, proficient in technologies such as React, React Native, NodeJS, and Vue.js for building comprehensive solutions. Skilled in code versioning using Git, GitHub, and GitLab, and adept at applying agile methodologies to deliver results within deadlines.

Twilio Flex is a fully programmable contact center platform that allows businesses to customize and manage their customer interactions across various channels, including voice, SMS, chat, and email. It provides the flexibility to integrate with existing systems and workflows while offering tools for real-time reporting, workforce optimization, and customer engagement.

A Twilio Flex expert must have skills in JavaScript, React, and Node.js for customizing the platform. Proficiency in RESTful APIs, WebRTC for real-time communications, and experience with Twilio's API ecosystem are essential. Knowledge of cloud infrastructure, particularly AWS, and familiarity with CRM integrations are also important.

How to hire a Twilio Flex expert

Twilio Flex was introduced in 2018 by Twilio to address the need for a highly customizable and scalable contact center solution. The platform was designed to allow businesses to tailor their customer service experiences, integrate seamlessly with existing systems, and adapt quickly to changing requirements. Twilio aimed to provide a flexible alternative to traditional contact center software, enabling companies to innovate and improve customer interactions without being constrained by rigid infrastructure.

About Twilio Flex

Strengths of Twilio Flex include high customization, scalability, and integration capabilities. Weaknesses involve complexity in setup and potential high costs for extensive customizations. Competitors include Amazon Connect, Genesys Cloud, and Five9.

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