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Front

Front is a customer support software that unifies email, social media, and other communication channels into a single platform. The software allows teams to collaborate on messages and track interactions with customers. Front's key features include shared inboxes, internal comments for team discussion on specific messages or threads, collision detection to prevent multiple agents from responding to the same message, and automated workflows that help triage incoming requests. In addition to these core functions of a customer service platform, Front also integrates with third-party apps like CRMs and project management tools. To provide users with better insights into their operations, the software offers analytics and reporting capabilities.

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