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Khoros

Khoros is a customer engagement platform that helps businesses manage social media, digital customer service, and online communities. It enables brands to streamline interactions, gather insights, and foster customer loyalty through integrated tools for social listening, content management, messaging, and analytics.

Howdy Network Rank#42
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About Khoros

Khoros was formed in 2019 through the merger of Spredfast and Lithium Technologies. Spredfast specialized in social media management, while Lithium Technologies focused on online communities and customer engagement. The merger aimed to create a comprehensive platform for digital customer engagement, combining the strengths of both companies to better serve brands in managing social interactions and fostering customer loyalty.

Khoros' strengths include comprehensive customer engagement tools, robust analytics, and seamless integration across social media and community platforms. Weaknesses may involve a steep learning curve and higher costs compared to some alternatives. Competitors include Sprinklr, Hootsuite, and Zendesk.

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How to hire a Khoros expert

A Khoros expert must have skills in social media management, data analytics, content creation, and community management. Proficiency in using Khoros' platform for social listening, campaign tracking, and customer service automation is essential. Knowledge of integrating third-party tools and APIs with Khoros is also important.

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