Expert in technology with over 20 years of experience, including a 12-year focus on E-commerce and digital platforms within major retail companies. Demonstrated competence in digital transformation for online retail, encompassing recruitment, training, and management of software development teams for digital products. Proven track record in digital product management from inception to maintenance, with a strong focus on setting objectives, goals, and key metrics for products and squads, while closely monitoring these indicators with stakeholders and teams. Skilled in managing large, multidisciplinary, and multifunctional teams, as well as internal and external service providers, alongside adept contract negotiations and budget management. Proficient in applying Agile methodologies, including the implementation and readjustment of Scrum and Kanban frameworks, as well as custom methods. Adept at handling projects that integrate physical retail with digital platforms, supporting the operation and evolution of E-commerce systems, Omni-Channel strategies, and integrated platforms. Experienced in solving complex problems across various operations and developing new sales channels. Well-versed in crisis management, problem resolution, and team scalability during critical retail periods such as Black Friday. Expertise in E-commerce platforms, including Vtex, SalesForce Commerce Cloud, and OMS Linx, along with familiarity with digital product tools such as Google Analytics, Tag Manager, Hotjar, and Jira. Technical background focused on front-end systems, including code performance, mobile testing, A/B testing, SEO, prototyping, and responsiveness using HTML, CSS, JavaScript, and APIs.

Roberto has over 18 years over experience in the tech industry. He has served as a Rational Tool Specialist, Process Consultant, Senior DevOps Engineer, and DevOps Manager.

Data Specialist and current doctoral scholarship holder with five years of experience in the data field, encompassing roles such as analyst, scientist, and specialist. Holds a bachelor's degree in Business Administration and a Master's degree in Electrical Engineering, and is currently pursuing a Ph.D. in Electrical Engineering. Demonstrates the capability to distill demands from both technology and business sectors for the development of innovative products or services. Proficient in statistics and experienced in dashboard creation, data processing, and agile methodology.

Exhibits an analytical and multitasking profile that supports the objective development of tasks while fostering creativity to understand interdependencies between various areas. Leadership skills are evident in the ability to autonomously develop new projects, including the implementation of a pilot plan for eye-tracking on a company website. This tool enabled leaders to observe user behavior, revealing a tendency to leave the site due to excessive text.

Additionally, possesses proficiency in ETL, Power BI, Python, Qliksense, SQL, Salesforce, and Agile Methodology.

A dual citizen of Portugal and Brazil, possessing six years of professional experience as a computer engineer in the domain of business intelligence. Expertise includes the development of business intelligence solutions, dashboard creation, data manipulation, and system integrations, with a keen analytical approach and a passion for data.

Academic credentials include a Bachelor's degree in Computer Engineering from Metodista University São Paulo (2018) and a Postgraduate degree in Data Science with a focus on Big Data Analytics from Mackenzie University São Paulo (2020). Professional certifications encompass Tableau Specialist (ID 999441) and Google Analytics (ID 53844274). Proficient in Power BI, Tableau, and Google Data Studio, with a working knowledge of QlikView, QlikSense, and SpotFire. Achieved multiple Business Intelligence badges from Tableau, namely Tableau Analyst, Developer, Author, Consumer, Data Scientist, Designer, and Executive Sponsor.

Proficient in advanced English, with ongoing coursework to further language skills. General competencies cover system engineering, documentation, electronic devices, computer networks, software architecture, and calculus. Extensive experience with ERP systems, data-driven decision-making, programming logic, MIS, UML, business intelligence requirements gathering, data mining, statistical analysis, data strategy, data collection, big data processing, and a range of analytical tools, including Microsoft Excel, Tableau Desktop, Google Data Studio, Qlik, Tableau Prep, Talend, Pentaho Data Integration, Looker, Power Query, and Tableau Public.

Database expertise includes MySQL, Oracle 11g/12g, SQL Server 2008/2016, HP Vertica, Amazon Redshift (AWS), Amazon Athena, Hadoop, Azure, and Databricks.

Francisco is an Industrial Engineer with four years of experience as a Product Manager. He specializes in increasing conversion rates through engagement strategies and creating cross-sell opportunities across B2B and B2C channels.

Support Analyst with extensive expertise in delivering user support, adept at resolving both software and network-related issues. Focused on actively contributing to the enhancement of IT infrastructure to ensure high levels of user satisfaction and process efficiency. Committed to effective collaboration with internal teams to identify IT requirements for various projects and maintaining productive interactions with suppliers and technological partners.

A software testing professional with five years of industry experience, possessing significant expertise in quality assurance across all phases of the software development lifecycle. Demonstrates strong proficiency in various tools and technologies, notably Tricentis Tosca, Selenium, Puppeteer, and JavaScript.

Possessing advanced skills in Tricentis Tosca, the individual excels in implementing and optimizing testing processes, enhancing project efficiency and reliability. Their competency in automation testing using tools such as Selenium, Puppeteer, and JUnit, has led to the successful acceleration of software delivery without compromising stability. An adherence to high-quality standards is evidenced by CTFL certification and a proactive approach to addressing quality challenges.

This professional's comprehensive experience includes integrated testing with complex systems such as SAP and Salesforce, ensuring seamless interoperability and functionality. Key contributions to past projects include the development of effective testing strategies that resulted in substantial defect reduction and improved customer satisfaction. Additionally, their involvement in automation projects has markedly increased operational efficiency, leading to faster and safer software deliveries.

Demonstrating a genuine enthusiasm for quality assurance, this professional is keen to engage with like-minded practitioners to discover new opportunities for enhancing quality standards in software development.

Professional with over 29 years of experience in developing computer solutions, encompassing management, analysis, development, implementation, and training of integrated computer systems. Demonstrates a strong commitment to work, attention to detail, organizational skills, and problem-solving abilities. Exhibits leadership qualities, a calm and resolute nature, and a dynamic personality, alongside excellent interpersonal relationships and self-taught capabilities. Current focus lies in the development of mobile applications and specialization in Dart/Flutter.

Zendesk Sell is a customer relationship management (CRM) tool designed to enhance sales productivity and pipeline visibility. It helps sales teams manage leads, track communication, and automate tasks, leading to more efficient sales processes and better customer interactions.

A Zendesk Sell expert must have proficiency in CRM software management, experience with data integration and API usage, strong understanding of sales pipeline management, and skills in configuring automation workflows. Knowledge of data analysis and reporting within the platform is also crucial.

How to hire a Zendesk Sell expert

Zendesk Sell, originally known as Base CRM, was created in 2009 to address the need for a more user-friendly and efficient sales management tool. It aimed to streamline the sales process by providing an intuitive platform for managing leads, tracking communication, and automating tasks. Zendesk acquired Base CRM in 2018 and rebranded it as Zendesk Sell to integrate it into their suite of customer service and engagement solutions.

About Zendesk Sell

Strengths of Zendesk Sell include its user-friendly interface, strong integration with other Zendesk products, and robust automation features. Weaknesses encompass limited customization options and higher costs for advanced features. Competitors include 

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About Zendesk Sell

How to hire a Zendesk Sell expert

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