Bold360 is a customer engagement solution that combines AI and live chat to provide personalized, efficient customer support. It helps businesses interact with customers through various channels, including web, mobile, and social media, enhancing customer experience and improving service efficiency.
Top 5*
Customer Support
About Bold360
Bold360 was launched in 2017 by LogMeIn to address the growing need for advanced customer engagement solutions. It aimed to integrate AI and live chat to enhance customer service efficiency and personalization across multiple communication channels.
Strengths of Bold360 included its AI integration, multi-channel support, and user-friendly interface. Weaknesses involved occasional technical issues and high costs for small businesses. Competitors included Zendesk, LiveChat, and Intercom.
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How to hire a Bold360 expert
A Bold360 expert must have skills in AI and machine learning, proficiency in configuring and managing live chat systems, understanding of API integrations, experience with customer relationship management (CRM) systems, and knowledge of data analytics for monitoring performance and customer interactions.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
Benefits + Taxes + Fees
Salary
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