Cloudtalk is a cloud-based call center software designed to streamline communication for businesses. It offers features such as call routing, automated workflows, and real-time analytics, enabling efficient management of customer interactions and improving overall service quality.
About Cloudtalk
Cloudtalk was created in 2018 to address the growing need for efficient, cloud-based call center solutions. It aimed to enhance customer service operations by providing robust tools for call management, analytics, and automation.
Strengths of Cloudtalk include its user-friendly interface, comprehensive analytics, and seamless integration with various CRM systems. Weaknesses involve occasional call quality issues and higher costs for advanced features. Competitors include RingCentral, Aircall, and Talkdesk.
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How to hire a Cloudtalk expert
A Cloudtalk expert must have skills in VoIP technology, CRM integration, call flow configuration, and real-time analytics. Proficiency in API utilization and experience with cloud infrastructure management are also essential.
*Estimations are based on information from Glassdoor, salary.com and live Howdy data.
USA
$ 224K
Employer Cost
$ 127K
Employer Cost
$ 97K
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